Kayti Robinson
Carrollton
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Ruffled Blues
12.2016 - Current
- Manage an online storefront offering personalized products and design services, resulting in over 63,500 unique visits and 4,500 sales in our first year of business
- Generate in excess of $65,000 in revenue with a consistent conversion rate exceeding 6%
- Provide exceptional customer service, achieving an average review rating of 5.0 stars through effective client engagement and issue resolution
Research Assistant I
University of Texas Southwestern
12.2019 - 01.2021
- Assisted in academic research focused on developing tools to understand ion channel physiology and molecular mechanisms in isolated membrane environments
- Conducted over 100 DNA plasmid isolations, enhancing the efficiency and accuracy of genetic experiments
- Executed weekly SDS-PAGE gels and Western Blots, aiding in the analysis and identification of protein samples
Undergraduate Research Assistant
University of Texas at Arlington
06.2017 - 12.2019
- Managed laboratory resources by assisting with inventory management and ordering necessary supplies for the Human Anatomy lab
- Contributed to academic research by proofreading, editing, and assisting in the formatting of educational textbooks
- Conducted detailed examinations of over 100 tissue sections using light and fluorescent microscopy to identify target antigens through immunohistochemical staining
Lead Emergency Services Dispatcher/Training Officer
San Diego County Sheriff's Department
02.2013 - 01.2017
- Managed high-volume calls, demonstrating exceptional communication skills and the ability to de-escalate stressful situations
- Collaborated with multiple agencies to ensure seamless service delivery and optimal customer outcomes
- Utilized advanced communication systems to efficiently route calls and provide solutions in fast-paced, high-stakes environment
Education
Bachelor of Science - Biology
University of Texas at Arlington
Arlington, TXSkills
- Communication Skills
- Problem Solving
- Attention To Detail
- Analytical Experience
- Organizational Skills
- Customer service
- Problem-solving
- Microsoft Outlook, Word, and Excel
- Customer focused
- Training and mentoring
Timeline
Research Assistant I
University of Texas Southwestern
12.2019 - 01.2021
Undergraduate Research Assistant
University of Texas at Arlington
06.2017 - 12.2019
Customer Service Manager
Ruffled Blues
12.2016 - Current
Lead Emergency Services Dispatcher/Training Officer
San Diego County Sheriff's Department
02.2013 - 01.2017
Bachelor of Science - Biology
University of Texas at Arlington
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