Kaytia White
Plano,TX
Summary
Organized and dependable candidate who is successful with managing multiple projects simultaneously. Detail-oriented team player with strong communication skills. Dependable Donor Center Technician with background in blood donation procedures, patient care, and lab safety protocols. Strengths include strong interpersonal skills, ability to handle high-stress situations, and commitment to maintaining sterile environments. Previous work has had positive effect on donor comfort levels and efficiency of operations.
Overview
11
11
years of professional experience
Work History
Donor Center Technician
Octapharma Plasma Center
Plano, TX
08.2024 - 01.2025
- Provided support to nurses, phlebotomists, and other medical personnel in the collection process.
- Collected blood or tissue samples from patients for lab work.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Responded promptly and professionally to inquiries from donors regarding their experience at the center.
- Maintained a clean and orderly work environment at all times.
- Monitored donor reactions to ensure safety standards were met throughout the donation process.
- Performed data entry of donor information into the company's database.
- Verified donor eligibility according to established criteria.
Senior Agent
iQor
01.2020 - 05.2020
- Interacted with customers while maintaining positive energy and enthusiasm
- Understood and strived to meet or exceed call center metrics and first call resolution while providing excellent and consistent customer service
- Took an active role in educating customers about clients our products and services
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Offered resolutions to de-escalate calls and solve customer issues.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained strong call control and quickly worked through scripts to address problems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Operations Supervisor
Steak & Shake
08.2013 - 12.2019
- Completed inventory, handled cash drawers, counting, transferring and depositing cash
- Built an excellent cross-trained staff to efficiently work at different stations
- Endured food was properly stored and prepared within compliance of food safety regulations
- Collaborated with general manager to ensure business productivity and customer satisfaction
Education
High School -
Heritage High School
Frisco, TX06.2017
Skills
- Project management
- Staff training
- Excellent customer service
- Time management
- Entry-level sales
- Upselling
- Problem solving
- Maintain accuracy and consistency
- Blood collection
- Equipment sterilization
- Data entry proficiency
- Donor screening
- Biohazard disposal
- Data entry
- Quality control procedures
References
Available upon request
Timeline
Donor Center Technician
Octapharma Plasma Center
08.2024 - 01.2025
Senior Agent
iQor
01.2020 - 05.2020
Operations Supervisor
Steak & Shake
08.2013 - 12.2019
High School -
Heritage High School
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