Kaytie Millay
Summary
Student housing professional with nearly three years of experience across three regions, showcasing a proven track record of strong performance and leadership resulting in two promotions. Committed to the housing industry, consistently driving growth, development, and operational excellence. Eager to embrace opportunities that provide increased responsibility and the potential to make an impact.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
The Scion Group
Lebanon, NH
06.2025 - Current
- Oversee management of resident accounts and billing.
- Executed two turn processes during general manager vacancy.
- Facilitated vendor relationships and scheduling.
- Oversee resolution of escalated resident concerns and account matters.
- Collaborated with leadership to evaluate a potential new site, achieving a significant company milestone as the first AGM involved in an acquisition.
- 638 beds
Dual-Site Leasing & Marketing Manager
The Scion Group
Towson, MD
07.2024 - 06.2025
- Cultivated a positive and productive work environment through leadership and coaching strategies.
- Assisted with planning and execution of efficient turnover processes and move ins/outs.
- Facilitated customer interactions by personally engaging and guiding team members.
- Developed and implemented monthly leasing strategies alongside social media and marketing initiatives.
- Achieved recognition as Customer Experience Manager of the Year for 2025.
- 1,162 beds
Leasing Consultant
The Scion Group
Norman, OK
07.2023 - 07.2024
- Prioritized resident interaction and communication to enhance engagement.
- Showed expertise in market dynamics.
- Executed sales and marketing initiatives to enhance visibility and engagement.
- 600 beds
Education
Associate of Science - Business
Oklahoma City Community College
Oklahoma City, OK07-2023
Skills
- Staff leadership & development
- Operations management
- Process Improvement
- Microsoft Excel
- Entrata
- EliseAI
- Coupa
- ClickUp
Timeline
Assistant General Manager
The Scion Group
06.2025 - Current
Dual-Site Leasing & Marketing Manager
The Scion Group
07.2024 - 06.2025
Leasing Consultant
The Scion Group
07.2023 - 07.2024
Associate of Science - Business
Oklahoma City Community College
Awards
- Named the 2025 Customer Experience Manager of the year for The Scion Group, demonstrating leadership in enhancing resident satisfaction.
- February 2025: Received company wide recognition for deescalating and managing a high-risk incident involving residents. Recognized for demonstrating professionalism, clear communication and sense of urgency.
- August 2025: Received company wide recognition for handling all operations during General Manager vacancy. Recognized for driving operation improvements, strengthening team performance, and delivering exceptional results.