Kaytlin Kremblas
Boulder City,NV
Summary
Motivated and experienced customer service professional with exceptional customer service skills, great initiative, and a professional and personable demeanor who is proficient at quickly learning new policies and procedures.
Overview
5
5
years of professional experience
Work History
Dispatcher
Best Air Conditioning And Plumbing
02.2021 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Answering inbound calls for new estimates
- Responding to emails and confirming upcoming appointments.
Account Services Representative
Duke Energy
10.2019 - 07.2021
- Inbound and outbound calls for billing, account services and creating payment arrangements
- Assisted with cancelling and moving services, as well as upselling packages and features for new and existing accounts.
Customer Support Representative
Everise, Inc
07.2020 - 02.2021
- Answers inbound calls, chats and emails regarding account services, billing and troubleshooting technical issues
- Utilizes several computer skills such as knowledge of Office 365, Salesforce and
- Zendesk
- Upsells equipment and packages to supplement new and existing services.
Service Coordinator
Findlay Honda Northwest
01.2019 - 10.2019
- Booked and followed up on service appointments, conducted post- service surveys, ordered parts for vehicles, handled payments at time of service,, receptionist duties, inbound/outbound calls, and utilized computer applications such as CRM systems and Office 365
- Kk
- Kaytlin Kremblas
- Able to perform multiple tasks under heavy time constraints
Skills
- Types 85 WPM
- Experience with
- Office 365,
- Zendesk, Salesforce, Oracle
- And other CRM systems
- Inbound/outbound calls, live
- Chats and emails
- Exceptional time
- Management skills
Timeline
Dispatcher
Best Air Conditioning And Plumbing
02.2021 - Current
Customer Support Representative
Everise, Inc
07.2020 - 02.2021
Account Services Representative
Duke Energy
10.2019 - 07.2021
Service Coordinator
Findlay Honda Northwest
01.2019 - 10.2019
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