Kaytonya Pearson
Tampa
Overview
2027
2027
years of professional experience
Work History
Paratransit Driver/DSP
Sevita
Tampa
03.2025 - Current
- Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
- Documented trip details and passenger information accurately.
- Followed safety protocols to ensure passenger well-being during transport.
CNA/HHA
Home Well Care Services
Tampa, FL
03.2022 - 03.2025
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
CNA/ HHA
Bayshore Home Health
Tampa
05.2022 - 03.2023
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted patients in ambulation and transfers using proper body mechanic.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Customer Service Representative
Wal-Mart Supercenter
Tallahassee
01.2021 - 01.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries and provided accurate information regarding products and services.
Remote Customer Service Representative
Continuum Global Solutions
Tallahassee
02.2020 - 12.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic system
- Consulted with customers to resolve service and billing issues.
Concession Stand Manager
Delaware North Sportservice
Tampa
02.2017 - 02.2019
- Maintained sanitation standards throughout the facility according to established guidelines.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved customer complaints in a professional manner.
Paratransit Driver/DSP
Sev
Education
Some College (No Degree) - PCT
Ultimate Medical Academy -
Tampa, FL03-2016
GED -
Gary Adult Center-
Tampa, FL03-2012
Skills
- Supervision and Leadership
- Written Communication
- Time Management
- Microsoft Office
- Customer Service
- Relationship Building
- Quality Control
- Safe Food Handling
- Inbound and Outbound Calling
- Complaint Resolution
- Prioritization
- Microsoft Excel
- Typing 30 WPM
Timeline
Paratransit Driver/DSP
Sevita
03.2025 - Current
CNA/ HHA
Bayshore Home Health
05.2022 - 03.2023
CNA/HHA
Home Well Care Services
03.2022 - 03.2025
Customer Service Representative
Wal-Mart Supercenter
01.2021 - 01.2022
Remote Customer Service Representative
Continuum Global Solutions
02.2020 - 12.2021
Concession Stand Manager
Delaware North Sportservice
02.2017 - 02.2019
Some College (No Degree) - PCT
Ultimate Medical Academy -
GED -
Gary Adult Center-
Paratransit Driver/DSP
Sev