Kaytreonna Lennan

• Faciltated communication between clients and their providers.

• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Assisted case managers in developing personalized care plans for clients, resulting in improved wellbeing and self-sufficiency.
• Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances
• Participated in professional development and training opportunities to enhance clinical skills.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded quickly to incidents and assessed active situations for security concerns.

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.

• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restriction's

• Maintained effective schedule balance between rest periods, active play, and instruction.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Kept notes of behavior issues, food served, and medications administered to children.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Developed age-appropriate activities and crafts to engage children.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.