Kaz Khan
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor
Alfa Romeo Of Plano
01.2024 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Service Advisor
Uptown Chrysler Jeep Dodge Ram
01.2023 - 12.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Automotive Service Writer
Richardson Chrysler Jeep Dodge Ram
11.2021 - 10.2022
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
- Assisted in developing promotional strategies for automotive services offered by dealership, effectively increasing awareness among potential customers.
Automotive Service Manager
National Tire And Battery
03.2019 - 11.2021
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelors of Social Work - Humanitarian Aid / Assistance
Collin College
Plano, TX08.2026
No Degree - Professional Communications
Texas Tech University
Lubbock, TX10.2020
High School Diploma -
Plano Senior Highschool
Plano, TX10.2019
Skills
- Customer Relations
- Customer Satisfaction
- Building Relationships
- Complaint Handling
- Complaint resolution
- Staff education and training
Accomplishments
- Achieved number 9 in district for sales revenue at NTB and Achieved top rank number 1 in DFW metroplex at Richardson CDJR as top Customer Pay Advisor
Languages
Urdu
Native or Bilingual
Timeline
Automotive Service Advisor
Alfa Romeo Of Plano
01.2024 - Current
Automotive Service Advisor
Uptown Chrysler Jeep Dodge Ram
01.2023 - 12.2023
Automotive Service Writer
Richardson Chrysler Jeep Dodge Ram
11.2021 - 10.2022
Automotive Service Manager
National Tire And Battery
03.2019 - 11.2021
Bachelors of Social Work - Humanitarian Aid / Assistance
Collin College
No Degree - Professional Communications
Texas Tech University
High School Diploma -
Plano Senior Highschool
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