High School Graduate -
Ashdown High School
Ashdown, AR05.1987
Kazana Johnston
Ashdown,AR
Education
Work History
Front Desk Guest Service Agent
Comfort Suites Hotel
Texarkana, AR
02.2025 - 03.2026
- Greeted and assisted guests with check-in and check-out processes.
- Responded to guest inquiries, providing information about hotel services and local attractions.
- Managed reservation systems, ensuring accurate booking records and guest details.
- Handled cash transactions and maintained accurate financial records for front desk operations.
Hotel renovations
Boutique Management, LLC
Texarkana, AR
02.2022 - 03.2026
- Oversee contractors and operations of a hotel renovation. I painted, laid floor tiles, carpet tiles, ceiling tiles, fork lift operator, caulked bath tubs and toilets, repaired stucco.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Hotel Assistant General Manager
Ray's Hospitality, LLC
Texarkana, AR
01.2016 - 02.2025
- Managed guest check-ins and check-outs, ensuring smooth operational flow.
- Coordinated room assignments and housekeeping schedules to optimize service delivery.
- Assisted in resolving guest inquiries and complaints, enhancing customer satisfaction.
- Implemented training programs for new staff, improving team efficiency and performance.
Timeline
Front Desk Guest Service Agent
Comfort Suites Hotel
02.2025 - 03.2026
Hotel renovations
Boutique Management, LLC
02.2022 - 03.2026
Hotel Assistant General Manager
Ray's Hospitality, LLC
01.2016 - 02.2025
High School Graduate -
Ashdown High School