Kazi Badruddoza
Jamaica,NY
Summary
Customer service professional with deep understanding of customer needs and commitment to delivering high-quality support. Proven ability to improve customer satisfaction through effective problem resolution and proactive communication. Known for strong collaboration skills, reliability, and adaptability in dynamic situations.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Air Canada
06.2023 - 08.2024
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Customer Service Representative
ERMC Aviation
09.2022 - 05.2023
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Representative/Team Leader
Macy's
09.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Campaign Canvasser (Contract)
Test And Trace Corps
01.2021 - 07.2021
- Enhanced overall efficiency by utilizing digital tools and applications designed specifically for medical campaigns when performing tasks such as mapping routes or logging voter information for vaccination.
- Assisted in organizing and executing community events that bolstered local visibility and support for the campaign.
Sales Associate
7-Eleven Convenience Store
11.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Science - Computer Science
New York City College of Technology
Brooklyn, NYHigh School Diploma -
Jamaica High School
New York, NY06-2021
Skills
- Data entry
- Teamwork and collaboration
- Understanding customer needs
- Customer service
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Hindi
Full Professional
Interests
- Food Tourism
- Volunteering
- Video Gaming
- Road Trips
- Travelling
- Sports (Soccer, Badminton, Cricket, Indoor, Golf, bowling, Billiard)
- Motorcycle
Timeline
Customer Experience Specialist
Air Canada
06.2023 - 08.2024
Customer Service Representative
ERMC Aviation
09.2022 - 05.2023
Customer Service Representative/Team Leader
Macy's
09.2021 - 09.2022
Campaign Canvasser (Contract)
Test And Trace Corps
01.2021 - 07.2021
Sales Associate
7-Eleven Convenience Store
11.2019 - 03.2020
Bachelor of Science - Computer Science
New York City College of Technology
High School Diploma -
Jamaica High School
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