Kazimiera Crowder

• Interviewed and engaged patients to obtain necessary medical and billing information
• Secured patient information and maintained patient confidence by completing and safeguarding records
• Assisted administrative staff with tasks to improve overall performance and patient satisfaction
• Set up appointments for physician visits and procedures using digital software
• Entered insurance, demographics and health history into patient database
• Followed up on patient appointments, collected and processed patient payments and maintained patient files
• Answered multi-line phone system and directed callers to requested personnel and departments
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff
• Accurately completed end of day reports to submit to the billing department

• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies
• Preformed calculations and recorded all data in appropriate systems and/or staff
• Coordinated proper packaging and shipping of time sensitive items
• Assist administration with health education
• Provided skilled technical services for renal disease patients undergoing dialysis. Executes hands-on public health practices to maximize health status of individuals. Continually maintained positive attitude in emergent, stressful situations

*Internal Transfer*

• Communicated with teammates and various departments within facility for smooth transfer of information and operations
• Used multiple electronic medical software to conduct patient intakes and send correspondence
• Developed exemplary rapport with patients by demonstrating compassion and honesty
• Adhered to all laboratory requirements and enforced compliance with regulations
• Receive, process & transport incoming specimens from entire hospital including emergency, operating room & nursing/rehab facilities
• Coordinated workflow based on stat, schedule, or outpatient needs

• Open & close lab locations
• Used multiple electronic medical software systems to input patient demographics, insurance information and collect payments
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
• Completed relevant insurance and other claim forms
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications
• Transmitted medical records and other correspondence by mail, e-mail, or fax

• Work independently each night to manage 82 room hotel, up to full capacity
• Efficiently conduct and complete nightly financial audits
• Welcome patrons to front desk and engage in friendly conversations while conducting check-in or checkout process
• Promptly manage complaints and concerns of patrons to maintain high company satisfaction ratings
• Accurately process payments and other front desk responsibilities
• Direct and train new staff on procedures, service standards and productivity strategies and provide assistance and mentoring
• Provide key administrative support to coworkers and management

• Efficiently address customer and employee issues to ensure quick and successful resolution
• Key holder, open/close the salon daily, including flexibility to open for off-day events and education
• Balance the needs of multiple customers simultaneously in fast-paced retail environment
• Work as team member to ensure successful operations
• Offer exceptional customer service to differentiate and promote the company brand and sales
• Oversee all activity within the salon, including inventory, orders, schedules, weekly/monthly goals, projects and customer/employee satisfaction

• Maintain all equipment in clean, safe and operable condition
• Dust and mop all hard surfaces
• Clean public restrooms, including scrubbing sinks, toilets, countertops and mirrors
• Strategically position equipment and materials to reduce accident probability

• Key holder, independently opens/closes Salon daily
• Supervises front end daily operations and staff
• Responsible for inventory management
• Professionally answering phones and scheduling appointments for clients
• Manage customer queries and feedback and act to resolve issues quickly
• Coordinated salon's master schedule, managing client appointments, personnel schedules and promotional events
• Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base