Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kazuko Humphrey

Louisville,KY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Charter Communications, Spectrum
09.2019 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Care Representative

Kroger
08.2011 - 09.2019

Assisting Customers, Checking out pharmacy customers,putting away prescriptions etc stocking shelves, assisting with doctor call in prescriptions

Dental Receptionist

Dr Roy H McCray DDSPC
03.2007 - 11.2011
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Streamlined insurance claims processing for faster reimbursement and improved patient experience.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.

Education

Highschool -

James Oliver Johnson Highschool
Huntsville, AL
05.2003

Skills

  • Data Collection
  • Complaint resolution
  • Account updating
  • Call Management

Timeline

Customer Service Representative

Charter Communications, Spectrum
09.2019 - 01.2024

Customer Care Representative

Kroger
08.2011 - 09.2019

Dental Receptionist

Dr Roy H McCray DDSPC
03.2007 - 11.2011

Highschool -

James Oliver Johnson Highschool
Kazuko Humphrey