Kassandra N. Bohannon
Lincoln City
Summary
Results-driven Retail Supervisor with a track record of completing tasks efficiently and boosting productivity. Specialized in inventory management, customer service excellence, and team leadership. Excel at communication, problem-solving, and adaptability to ensure seamless operations and positive customer experiences.
Overview
9
9
years of professional experience
Work History
Retail Supervisor
Moonlight Basin
Big Sky
01.2020 - Current
- Supervise data entry, creation of SKUs, receiving and tagging of inventory, creating displays, merchandising, and supporting manager with special orders and tasks.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Wrote and edited promotional copy for email ads and push notification
- Place customer orders by phone, email, or in-person.
- Extensive knowledge of products
- Trained and mentored staff on customer service best practices.
Hotel Reservationist
Alta Peruvian Lodge
Alta
01.2019 - 01.2020
- Created, modified, and canceled guest reservations.
- Answered phone calls, communicated guests' requests to maintenance, housekeeping, and shuttle drivers.
- Scheduled dinner reservations and airport transportation.
- Sorted and responded to emails and voicemail.
- Arranged for shipments and received packages.
- Determined safety protocols and guided guests on emergency situations.
- Balanced cash drawer at the beginning and end of shift.
- Exceeded customer service standards.
Desk Receptionist
Sylvia Beach Hotel
Newport
01.2018 - 01.2019
- Received guests and created, changed, and modified reservations.
- Organized desk area and lobby.
- Utilized file system to retrieve paper reservations, priced and stocked giftshop, and conducted cash and card transactions.
- Assisted guests with gift certificates.
- Tipped dinner servers, balanced cash drawers, and calculated room charges.
- Demonstrated extensive knowledge of local attractions and activities.
Reservation Manager
Motel 6
Newport
01.2017 - 01.2018
- Answered phone calls, greeted, and registered guests.
- Organized employee timecards and hours.
- Delegated tasks to staff, inspected rooms for cleanliness, and conducted night audits.
- Maintained back office and lobby.
- Assigned rooms according to company pet policy and guest needs.
- Balanced cash drawers.
- Assisted guests with activity and vacation planning.
Education
Diploma -
Toledo High School
09.2002 - 01/2007
Skills
- Customer Service
- Staff Training and Management
- Visual Merchandising
- Promotional Copywriting
- Product Knowledge
- Team Scheduling
Timeline
Retail Supervisor
Moonlight Basin
01.2020 - Current
Hotel Reservationist
Alta Peruvian Lodge
01.2019 - 01.2020
Desk Receptionist
Sylvia Beach Hotel
01.2018 - 01.2019
Reservation Manager
Motel 6
01.2017 - 01.2018
Diploma -
Toledo High School
09.2002 - 01/2007