Kaisa Fiatoa
Columbus
Summary
Workforce coordinator with nine years of experience enhancing operational efficiency and departmental dynamics. Expertise in managing scheduling, compliance, and new hire education to ensure adherence to office expectations. Strong technical skills and commitment to excellence contribute to a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Workforce Coordinator
Charter Spectrum
Columbus
09.2017 - Current
- Coordinated workforce schedules to optimize staffing levels across departments.
- Monitored attendance records and promptly addressed absenteeism issues.
- Managed employee onboarding and training, ensuring compliance with company policies.
- Produced reports to track agent compliance with schedules.
Tier 3 Phone and Internet Representative
Time Warner Cable/ Spectrum
Columbus
04.2016 - 09.2017
- Assisted with inbound technical support requests.
- Provided professional, precise resolutions for technical inquiries to enhance customer satisfaction.
- Collaborated with new hires to foster a learning and efficient work environment.
Full-time Cashier
Gadgetease
Dublin
01.2014 - 04.2015
- Researched current trends in the technology circles
- Precisely balance retail costs and inventory percentages
- Successfully reached a sell through percentage of 90%
- Skillfully evaluate quality of merchandise
Part-time Cashier
New Uses
Reynoldsburg
04.2013 - 01.2014
- Sustained meaningful customer relationships
- Promoted a safe and clean retail environment
Education
Certificate of Completion - Computer Support and Technology Program
Fairfield Career Center
Carroll, OH01.2007
Diploma -
Whitehall Yearling High School
Whitehall, OH01.2007
Associate of Science -
Columbus State Community College
Columbus, OHSkills
- Analytical thinking
- Data analysis and pattern recognition
- Effective communication
- Time management
- Microsoft Excel proficiency
- Regulatory compliance tracking
References
Available Upon Request
Timeline
Workforce Coordinator
Charter Spectrum
09.2017 - Current
Tier 3 Phone and Internet Representative
Time Warner Cable/ Spectrum
04.2016 - 09.2017
Full-time Cashier
Gadgetease
01.2014 - 04.2015
Part-time Cashier
New Uses
04.2013 - 01.2014
Certificate of Completion - Computer Support and Technology Program
Fairfield Career Center
Diploma -
Whitehall Yearling High School
Associate of Science -
Columbus State Community College