Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Karina Bautista-Moreno

Highland,CA

Summary

Knowledgeable and dedicated professional with 10 years of extensive customer service experience. Natural leader with outgoing, positive demeanor and proven skills in establishing rapport with individuals from diverse backgrounds. Empathetic, conscientious and service-oriented with exemplary passion for developing relationships and contributing to the wellbeing of others.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Client Engagement Specialist

Covid Clinic Inc. | Rume Medical Group
09.2021 - 04.2023
  • Collaborated with Sales Department Director and VP, assessing client needs, pain points and revenue strategy.
  • Engaged in conversation with customers to understand needs, resolve issues, answer product questions, and boost retention.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks and ensure project success.
  • Prepared cost estimates for projects of varying sizes.
  • Mentored junior team members on company operations, policies and services.

Barista Trainer

Arusha Coffee Co
08.2021 - 09.2021
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Managed morning rush of customers daily with efficient, levelheaded customer service to promote positive environment and quickly resolve customer problems.
  • Processed payments accurately to avoid errors and completed successful daily cash audits to correctly balance drawers at opening shifts.

Front Desk Associate | Certified Personal Trainer

T3he Gym Titan Total Training
08.2021 - 09.2021
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs, keeping client programs fresh and interesting.

Front Desk Associate | Certified Personal Trainer

Onelife Fitness
04.2021 - 08.2021
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.

Merchandise Sales Associate Cashier

TJX Companies | HomeGoods
03.2021 - 04.2021
  • Communicated and built positive working relationships with store management and team members to foster atmosphere conducive to productivity.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Identified and immediately resolved customer and store needs to drive positive customer experiences.

Victim Advocate

Rappahannock Council Against Sexual Assault
05.2020 - 08.2020
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Developed safety plans to meet victims' assessment of need.
  • Attended interagency meetings and networked to create community partnerships.
  • Facilitated online group therapy sessions to help clients develop coping skills and improve communication.
  • Implemented community outreach programs to promote Sexual Assault and Human Trafficking awareness.

Child Program Assistant

MCCS Child Development Center
02.2019 - 04.2019
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Examined usual or problem situations indicated by changes in program quality indicators.
  • Established positive relationships with parent and staff to collaboratively promote child's wellbeing.

Barista Trainer

Merge Cafe
07.2018 - 02.2019
  • Completed successful daily cash audits to correctly balance drawers at opening of shifts.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company policies and merchandise.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Banquet and Fine Dining Server

UCLA Lake Arrowhead Conference Center
04.2013 - 06.2018
  • Coordinated with coworkers to help customers with company wide requests, achieving efficient operations and high customer satisfaction.
  • Trained new team members on company procedures and performance strategies, providing constructive feedback.
  • Assisted management in new server onboarding and orientation to cultivate seamless transitions.
  • Assisted with special events, creating and supervising set up of banquet food stations and coordinating service to multiple dining areas.
  • Provided friendly, courteous service to create memorable moments for guests.

Private Nanny

Laurie Knight
08.2017 - 03.2018
  • Developed lasting, professional relationships with the family by encouraging open communication and delivering positive feedback.
  • Transported children to and from school and extracurricular commitments.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Assisted children with homework assignments and special projects across different subjects.
  • Built positive and nurturing environments to support child social and emotional growth.

Retail Sales Associate Cashier

Wilsons Leather
11.2015 - 04.2016
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.

Education

Bachelor of Arts - Psychology

Liberty University
Lynchburg, VA
08.2020

Associate of Arts - Psychology

Riverside City College
Riverside, CA
06.2018

Associate of Arts - Social Behavioral Studies

Riverside City College
Riverside, CA
06.2018

Skills

  • Conflict Resolution
  • Collaboration
  • Adaptability
  • Organization
  • Self-management
  • Integrity
  • Communication
  • Project Management

Certification

  • Certified Personal Trainer, ISSA - May 2021-May 2023
  • First Aid/CPR Certified, ISSA - May 2021-May 2023

Languages

Spanish
Native or Bilingual

References

Alexandrea Clark 

Covid Clinic Inc. | Rume Medical Group Sales Department Director | (909) 744-4466 | alexandrea@covidclinic.org

Nichol Forbes

Covid Clinic Inc. | Rume Medical Group Colleague | (714) 403-3542 | Nd_forbes@hotmail.com

Julia Crumm Severson 

Arusha Coffe Co. Manager | (281) 678-4477 | julia@atlasdomain.org

Cornelia Robinson Begay 

MCCS Child Development Center Colleague | (505) 409-0767 | corn3838@gmail.com

Erica Barkeley 

UCLA Lake Arrowhead Conference Center Dining Supervisor | (909) 648-4682 | ebarkeley@ha.ucla.edu

Timeline

Client Engagement Specialist

Covid Clinic Inc. | Rume Medical Group
09.2021 - 04.2023

Barista Trainer

Arusha Coffee Co
08.2021 - 09.2021

Front Desk Associate | Certified Personal Trainer

T3he Gym Titan Total Training
08.2021 - 09.2021

Front Desk Associate | Certified Personal Trainer

Onelife Fitness
04.2021 - 08.2021

Merchandise Sales Associate Cashier

TJX Companies | HomeGoods
03.2021 - 04.2021

Victim Advocate

Rappahannock Council Against Sexual Assault
05.2020 - 08.2020

Child Program Assistant

MCCS Child Development Center
02.2019 - 04.2019

Barista Trainer

Merge Cafe
07.2018 - 02.2019

Private Nanny

Laurie Knight
08.2017 - 03.2018

Retail Sales Associate Cashier

Wilsons Leather
11.2015 - 04.2016

Banquet and Fine Dining Server

UCLA Lake Arrowhead Conference Center
04.2013 - 06.2018

Bachelor of Arts - Psychology

Liberty University

Associate of Arts - Psychology

Riverside City College

Associate of Arts - Social Behavioral Studies

Riverside City College
  • Certified Personal Trainer, ISSA - May 2021-May 2023
  • First Aid/CPR Certified, ISSA - May 2021-May 2023
Karina Bautista-Moreno