Karina Bautista-Moreno
Highland,CA
Summary
Knowledgeable and dedicated professional with 10 years of extensive customer service experience. Natural leader with outgoing, positive demeanor and proven skills in establishing rapport with individuals from diverse backgrounds. Empathetic, conscientious and service-oriented with exemplary passion for developing relationships and contributing to the wellbeing of others.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Engagement Specialist
Covid Clinic Inc. | Rume Medical Group
2021.09 - 2023.04
- Collaborated with Sales Department Director and VP, assessing client needs, pain points and revenue strategy.
- Engaged in conversation with customers to understand needs, resolve issues, answer product questions, and boost retention.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks and ensure project success.
- Prepared cost estimates for projects of varying sizes.
- Mentored junior team members on company operations, policies and services.
Barista Trainer
Arusha Coffee Co
2021.08 - 2021.09
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed morning rush of customers daily with efficient, levelheaded customer service to promote positive environment and quickly resolve customer problems.
- Processed payments accurately to avoid errors and completed successful daily cash audits to correctly balance drawers at opening shifts.
Front Desk Associate | Certified Personal Trainer
T3he Gym Titan Total Training
2021.08 - 2021.09
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs, keeping client programs fresh and interesting.
Front Desk Associate | Certified Personal Trainer
Onelife Fitness
2021.04 - 2021.08
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Reviewed account information and individual customer charges to produce correct bills.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
Merchandise Sales Associate Cashier
TJX Companies | HomeGoods
2021.03 - 2021.04
- Communicated and built positive working relationships with store management and team members to foster atmosphere conducive to productivity.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Identified and immediately resolved customer and store needs to drive positive customer experiences.
Victim Advocate
Rappahannock Council Against Sexual Assault
2020.05 - 2020.08
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Developed safety plans to meet victims' assessment of need.
- Attended interagency meetings and networked to create community partnerships.
- Facilitated online group therapy sessions to help clients develop coping skills and improve communication.
- Implemented community outreach programs to promote Sexual Assault and Human Trafficking awareness.
Child Program Assistant
MCCS Child Development Center
2019.02 - 2019.04
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Examined usual or problem situations indicated by changes in program quality indicators.
- Established positive relationships with parent and staff to collaboratively promote child's wellbeing.
Barista Trainer
Merge Cafe
2018.07 - 2019.02
- Completed successful daily cash audits to correctly balance drawers at opening of shifts.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company policies and merchandise.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Banquet and Fine Dining Server
UCLA Lake Arrowhead Conference Center
2013.04 - 2018.06
- Coordinated with coworkers to help customers with company wide requests, achieving efficient operations and high customer satisfaction.
- Trained new team members on company procedures and performance strategies, providing constructive feedback.
- Assisted management in new server onboarding and orientation to cultivate seamless transitions.
- Assisted with special events, creating and supervising set up of banquet food stations and coordinating service to multiple dining areas.
- Provided friendly, courteous service to create memorable moments for guests.
Private Nanny
Laurie Knight
2017.08 - 2018.03
- Developed lasting, professional relationships with the family by encouraging open communication and delivering positive feedback.
- Transported children to and from school and extracurricular commitments.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Assisted children with homework assignments and special projects across different subjects.
- Built positive and nurturing environments to support child social and emotional growth.
Retail Sales Associate Cashier
Wilsons Leather
2015.11 - 2016.04
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items, and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Education
Bachelor of Arts - Psychology
Liberty University
Lynchburg, VA08.2020
Associate of Arts - Psychology
Riverside City College
Riverside, CA06.2018
Associate of Arts - Social Behavioral Studies
Riverside City College
Riverside, CA06.2018
Skills
- Conflict Resolution
- Collaboration
- Adaptability
- Organization
- Self-management
- Integrity
- Communication
- Project Management
Certification
- Certified Personal Trainer, ISSA - May 2021-May 2023
- First Aid/CPR Certified, ISSA - May 2021-May 2023
Languages
Spanish
Native or Bilingual
References
Alexandrea Clark
Covid Clinic Inc. | Rume Medical Group Sales Department Director | (909) 744-4466 | alexandrea@covidclinic.org
Nichol Forbes
Covid Clinic Inc. | Rume Medical Group Colleague | (714) 403-3542 | Nd_forbes@hotmail.com
Julia Crumm Severson
Arusha Coffe Co. Manager | (281) 678-4477 | julia@atlasdomain.org
Cornelia Robinson Begay
MCCS Child Development Center Colleague | (505) 409-0767 | corn3838@gmail.com
Erica Barkeley
UCLA Lake Arrowhead Conference Center Dining Supervisor | (909) 648-4682 | ebarkeley@ha.ucla.edu
Timeline
Client Engagement Specialist
Covid Clinic Inc. | Rume Medical Group
2021.09 - 2023.04
Barista Trainer
Arusha Coffee Co
2021.08 - 2021.09
Front Desk Associate | Certified Personal Trainer
T3he Gym Titan Total Training
2021.08 - 2021.09
Front Desk Associate | Certified Personal Trainer
Onelife Fitness
2021.04 - 2021.08
Merchandise Sales Associate Cashier
TJX Companies | HomeGoods
2021.03 - 2021.04
Victim Advocate
Rappahannock Council Against Sexual Assault
2020.05 - 2020.08
Child Program Assistant
MCCS Child Development Center
2019.02 - 2019.04
Barista Trainer
Merge Cafe
2018.07 - 2019.02
Private Nanny
Laurie Knight
2017.08 - 2018.03
Retail Sales Associate Cashier
Wilsons Leather
2015.11 - 2016.04
Banquet and Fine Dining Server
UCLA Lake Arrowhead Conference Center
2013.04 - 2018.06
Bachelor of Arts - Psychology
Liberty University
Associate of Arts - Psychology
Riverside City College
Associate of Arts - Social Behavioral Studies
Riverside City College
- Certified Personal Trainer, ISSA - May 2021-May 2023
- First Aid/CPR Certified, ISSA - May 2021-May 2023
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