Summary
Overview
Work History
Education
Skills
Timeline
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Kai Bukacek

233 N 44th St Apt 211 Lincoln,NE

Summary

Goal-driven Service Manager offering over 3 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Communicative and with skills in coaching and task delegation. I am a flexible hard worker always wanting to learn and perfect. Demonstrated being successful at handling customer issues promptly and to their satisfaction. Reliable and detail-oriented.

Overview

5
5
years of professional experience

Work History

Service Manager

Chipotle
Lincoln, NE
08.2020 - Current
  • Managed staff to ensure customer satisfaction uplifted standards with our company policies.
  • Planned and delivered training sessions to improve crew effectiveness and address areas of weakness.
  • Mediated conflicts between crew and facilitated effective resolutions to disputes.
  • Interviewed prospective employees and provided input to my GM on hiring decisions.
  • Held one-on-one meetings with crew and managers to review performance and provide feedback.
  • Developed and maintained great relationships with customers, and our suppliers.
  • Monitored our Daily and Monthly performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted crew meetings to discuss customer feedback, and operational objectives to improve efficiency and continual growth.
  • Prioritized and delegated work tasks to meet anticipated daily goals.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.

Cashier

Valentino's
Lincoln, NE
05.2019 - 07.2020
  • Greeted customers and answered any questions they had about the store's products and services.

  • Counted and balanced cashier drawers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

Bachelor of Science - Physics And Engineering

University of Nebraska - Lincoln
Lincoln, NE
05-2026

Skills

  • Work Planning and Prioritization
  • Conflict Resolution
  • Continuous Improvement
  • Customer Service
  • Proficient in Excel
  • Upselling
  • Staff Management
  • Problem-Solving
  • Trustworthy and Honest
  • Operational Efficiency
  • Fluent in Japanese
  • Multitasking and Organization

Timeline

Service Manager

Chipotle
08.2020 - Current

Cashier

Valentino's
05.2019 - 07.2020

Bachelor of Science - Physics And Engineering

University of Nebraska - Lincoln

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Kai Bukacek