Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KC Espergal

VIRGINIA BEACH,VA

Summary

Dynamic professional with a proven track record at Kung Fu Tea, excelling in customer service and team leadership. Recognized for enhancing operational efficiency, fostering a collaborative environment and quick adaptability. Skilled in problem-solving and inventory management, consistently delivering high-quality service while maintaining a friendly, positive atmosphere. Committed to continuous improvement and team success.


Overview

7
7
years of professional experience

Work History

Trim Cap

Architectural Graphics Incorporated
12.2024 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Manager

Kung Fu Tea
02.2021 - 11.2024
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved marketing to attract new customers and promote business.


Barista Shift Supervisor

Kokee Tea
12.2019 - 12.2020
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Barista

Kung Fu Tea
01.2018 - 11.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Education

Landstown High School
2001 Concert Dr, Virginia Beach, VA 23456
06-2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking Abilities
  • Critical thinking
  • Computer skills
  • Dependable and responsible

Languages

English
Native or Bilingual
tagalog
Native or Bilingual
Japanese
Elementary

Timeline

Trim Cap

Architectural Graphics Incorporated
12.2024 - 05.2025

Manager

Kung Fu Tea
02.2021 - 11.2024

Barista Shift Supervisor

Kokee Tea
12.2019 - 12.2020

Barista

Kung Fu Tea
01.2018 - 11.2019

Landstown High School

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KC Espergal