KC Hopkins

• My job duties consist of counting empty bottles and cans for customers and sorting them by size, brand and material.
• I have also been crossed trained to help assist in the lobby, where I greet customers, inform customers of payment options, inform customers of policies, answer any questions they may have and pay the customers.

• In this position, I am sent offers to pick up food orders or complete shopping orders for DoorDash customers and deliver the orders to them.
• Orders are required to be handled with care and delivered within a set amount of time.
• Customer service skills are important within this role, because it does require some direct interaction with the customers.

• While working for Marion All Star, I was responsible for fielding inbound calls for DCBS to assist people with their Snap EBT and Medicaid accounts, while following HIPPA guidelines.
• Calls could be to help a customer to fill out an application, reviewing their denial letters, updating personal information or even to confirm documents that had been submitted by the customer.

• While working for MS Companies, I was placed at TG (Toyoda Gosei) as a quality inspector for various car parts.
• Job duties consisted of;

-visually and physically inspecting outbound car parts

-identifying defects

-tracking data of inspected and defected parts

-reporting data and repackaging parts

-occasionally moving pallets of car parts via pallet jack

• At Co-Op Solutions, I assisted customers of Credit Unions that participated in shared branching.
• Calls were all inbound and consisted of answering questions about their accounts, informing of shared branch locations, providing account balances, processing fraud reports, providing transaction history, reporting lost debit or credit cards and setting up travel plans for their accounts

• At CDS Global, I worked in the Highlights For Children department, receiving inbound calls
• I handled new magazine subscriptions, subscription changes, sent out replacement copies for lost or damaged magazines and answered billing questions
• After confirming that the customer's needs were met, I would also inform them of other products available to them, based of the age range of the child/children

• In this position, I would assist customers that were having software issues on iOS and MacOS devices. The devices I would trouble shoot were iPhones, iPads, iPods, iWatch, MacBooks and iMacs.
• Job duties consist of:

-Gathering data

-Isolating software issues

-Trouble shooting to narrow down the cause of an issue

-Resolving software problems

-Provide quality care of customer

-Some cases required using screen sharing to further look into issue

-Setting up appointments for hardware issues

• As a Tier 2 Technical Support agent, I also had voicemail, that needed to be checked frequently and followed up on, before allowing an inbound call to come in

• My responsibilities at TMC were to contact existing Verizon Wireless customers to review account plans, phones, usage and eligibilities. I would then use the knowledge I had gained from that review to sell them new phones and to upgrade their services.
• Also while in this position, I had often been selected to provide perfect recordings for the client that showed that quality assurance and compliance requirements were met.

• At Alorica, my job duties consisted of reaching out to companies that had international business, to inform them of international payment services that were available to them through American Express
• While in this position, I had experience with the Salesforce program as well as Microsoft Excel

• During my time at Total Marketing Concepts, I first worked in the political department before moving to the Verizon Wireless department
• Political department - I conducted political surveys
• Verizon Wireless- I contacted customers to complete a review of phone usage, data usage, text usage, devices being used and what they use their devices for. After reviewing with the customer, I would then make recommendations of services and devices that would better fit their needs.

*When there were no customers to reach out to, the company would then ask me to help complete political surveys, in order to ensure I was still able to have a full shift for the day.

• At TM one, I was responsible for contacting customers of Time Warner Cable to review their current services and to inform them of options that would fit their household's needs.