Karen Casso
MORENO VALLEY,CA
Summary
Enthusiastic, organized and reliable team player who takes pride in providing excellent service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
10.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently seating arrangements.
- Increased sales through knowledge of over 70 menu items, including non- and alcohol beverages.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized expert knowledge of dietary restrictions to assist guests in making informed menu selections.
Food Handler
In-N-Out Burger
05.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Managed around 100 cash register transactions per hour, balancing the till at the end of each shift with consistent accuracy.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Reduced waste by efficiently utilizing proper storage techniques for perishable items.
- Assisted in inventory restock, ensuring adequate stock levels and a steady work flow.
Education
Bachelor of Science - Biology
University of Redlands
Redlands, CA04.2026
Skills
- Guest Engagement
- Food Running
- Table Bussing
- Menu Memorization
- Dining Area Maintenance
- POS System Operation
- Organization
- Cash Handling
- Allergy Awareness
Languages
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Server
Olive Garden
10.2022 - Current
Food Handler
In-N-Out Burger
05.2021 - 06.2022
Bachelor of Science - Biology
University of Redlands
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