Katherine Frego
Ypsilanti
Summary
Highly adaptive senior administrative assistant with 5+ years of experience coordinating daily organizational operations in a fast-paced office environment. Specializes in coordinating contractual renewals, and tracking business statistics by gathering and presenting bi-weekly client retention data to attorneys and investors. Excellent communicator, able to work independently or collaboratively within a team.
Overview
4
4
years of professional experience
Work History
Senior Administrative Assistant
A Fresh Start - The Bankruptcy Law Firm
Ypsilanti, MI
09.2022 - Current
- Worked as an assistant to attorneys and clients; administratively managed daily operations around the office.
- Contacted, interviewed, and digitally recorded data for thousands of clients, adhering to internal protocol and Court standards.
- Coordinated information between multiple internal and external entities, maintaining strict ethical and privacy protocols in accordance with company policy and laws of attorney-client privilege.
- Translated for French-speaking clients to attorneys, to ensure mutual understanding before filing their case.
- Consistently exceeded quarterly goals for new client recruitment and onboarding using effective organizational skills and thorough follow-up.
- Trained and supervised new staff on company procedures and ethics regarding data gathering, coding files, and logging notes in the shared software system.
- Obtained follow-up information from clients, creditors, the Court, and attorneys
- Updated case notes with detailed records of client interactions and new case information.
Caregiver
Home Instead Senior Care, Ann Arbor
Ann Arbor
08.2021 - 09.2022
- Oversaw the lives and financial decisions of seniors with dementia.
- Observed carefully for signs indicating a change in condition.
- Documented all activity in written and electronic logs.
- Communicated important information about client health and well-being to multiple, separate parties involved in the chain of command.
- Reacted to life-threatening emergencies in a professional manner.
Education
Bachelor of Science - Biopsychology, Cognition, & Neuroscience
University of Michigan
05-2021
Skills
- Familiar with R and CloudResearch
- Animal behavior enthusiast
- Proficient with Microsoft Office
- Project management
- Attention to detail
- Conflict resolution
- Technical writing
- French language
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Senior Administrative Assistant
A Fresh Start - The Bankruptcy Law Firm
09.2022 - Current
Caregiver
Home Instead Senior Care, Ann Arbor
08.2021 - 09.2022
Bachelor of Science - Biopsychology, Cognition, & Neuroscience
University of Michigan