Rachel Mandeville
Sr. Administrative Assistant
Foley,AL
Summary
Systematic and Focused Administrative Professional with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support, and adept at planning, directing and maintaining continuous operations. Creative and analytical in approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Responsible, punctual and productive professional who sees the value in continual learning and intentional mentor/mentee relationships.
Overview
33
33
years of professional experience
1
1
years of post-secondary education
Work History
Senior Administrative Assistant
Indiana University CTSI
Indianapolis, IN
04.2019 - Current
- Regular use of university software systems and Microsoft Office
- Provide administrative support to multiple people including the COO, the Director of Communications and the entire CommunicationsTeam, the Director of the IUSM Core Services, and the Director of the Indiana Consortium for the Analytical Sciences
- Utilize business software applications for correspondence, reports, presentations, agendas, and minutes for various meetings within CTSI including but not limited to, the annual CTSI meeting and Precision
- Receive and direct calls, visitors, mail and email with a very high level of accuracy
- Administrative Coordinator for Annual Meeting planning team with 400+ attendees
- Provide HR onboarding services for new CTSI employees including initial communication with new employee, obtaining proper documents such as Personal Profile Form and application, initiating background check and completing step two of I-9 verification
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Interacted with vendors to purchase and set up equipment and services.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Set up conference rooms, technology and materials to facilitate meetings.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Notable Accomplishments – Developed Standard Operating Procedures for the CTSI Annual meeting ensuring future streamlined planning; Developed and Organized working supply area allowing for ease of use and maximizing common space; Created working Information Hub to maximize availability of resources to all CTSI staff; Team Lead on multiple event planning teams; Developed mail system specific to transition to hybrid work environment.
Court Clerk
Plainfield Town Court
Plainfield, IN
01.2018 - 03.2019
- Record court proceedings
- Read charges and related information to the court and record defendant's plea
- Prepare and issue orders of the court, such as probations order, release documentation, sentencing information, or summonses
- Prepare dockets or calendars of cases to be called
- Examine legal documents submitted to courts for adherence to laws or court procedures
- Collect court fees or fines and record amounts collected
- Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment
- Prepare and mark applicable court exhibits or evidence
- Answer inquiries from general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines
- Use of Odyssey Case Management System, INcite State Systems,
- I.D.A.C.S
- Notable Accomplishment – Presented a request and detailed plan to implement security measures in the court office and court room detailing court security statistics
- Security measures including X-ray screening, full body scanner and added law enforcement personnel were added within 120 days of presentation/request.
Receptionist
Spear Corporation
Roachdale, IN
08.2016 - 01.2018
- Operate telephone switchboard to answer, screen, or forward calls providing information, taking messages or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Accounts Receivable
- Transmit information or documents to customers, using computer, mail or facsimile machine
- File and maintain records
- Collect, sort, distribute or prepare mail, messages or courier deliveries
- Keep a current record of staff members' whereabouts and availability
- Enroll individuals to participate in Certified Pool Operator class and notify them of their acceptance
- Prepare documents for Certified Pool Operator class
- Notable Accomplishment – Designed and implemented company branded letterhead and email templates.
Legal Secretary
Hendricks County Prosecutor
Danville, IN
05.2012 - 08.2016
- Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions and pretrial agreements
- Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials
- Assist Deputy Prosecutor in court proceedings
- Aid witnesses and/or victims of criminal cases
- Receive and place telephone calls
- Make photocopies of correspondence, documents, and other printed matter
- File new charges with county clerk
- Process traffic deferral requests
- Notable Accomplishment – Implemented standard procedure for traffic deferral requests, streamlining the process and reducing the number of employee hours exhausted on the process.
Education
High School Diploma - Communications
North Putnam Senior High School
08.1985 - 05.1989
Human Communication in a Mediated World - undefined
Indiana University - Purdue University
Enhancing Your Productivity
LinkedIn Learning
05.2001 -
Project Management Simplified
LinkedIn Learning
Note-Taking For Business Professionals
LinkedIn Learning
Project Mgt - Solving Common Project Problems
LinkedIn Learning
Using Questions To Foster Critical Thinking
LinkedIn Learning
Decision Making in High Stress Situations
LinkedIn Learning
Smartsheet Essential Training
LinkedIn Learning
How To Train Your Brain For Maximum Growth
LinkedIn Learing
Microsoft Teams Essential Training
LinkedIn Learning
Skills
Excellent written and verbal communication skills
Excellent time management and multi-tasking
DocumentationExcellent organizational skillsOutlook calendar coordination
Presentation designDetailed meeting minutesMeeting planningStrong interpersonal skillsPersonnel records maintenanceProcess optimization
Office administration
Legal administrative support
Program files maintenance
Administrative support
Meeting arrangements
Records management
Time management
Internal communications
Invoice Processing
Travel coordination
Relationship building
Mail distribution
Workflow planning
Team Bonding
Project planning
Conference planning
Affiliations
North Putnam Community School Board of Trustees Secretary | 100 Women of Putnam County – Philanthropic Organization Steering Committee | Isaiah 117 Foster Home of Putnam County Steering Committee | New Life Connections - 501c3 Former President
Timeline
Senior Administrative Assistant
Indiana University CTSI
04.2019 - Current
Court Clerk
Plainfield Town Court
01.2018 - 03.2019
Receptionist
Spear Corporation
08.2016 - 01.2018
Legal Secretary
Hendricks County Prosecutor
05.2012 - 08.2016
Enhancing Your Productivity
LinkedIn Learning
05.2001 -
High School Diploma - Communications
North Putnam Senior High School
08.1985 - 05.1989
Human Communication in a Mediated World - undefined
Indiana University - Purdue University
Project Management Simplified
LinkedIn Learning
Note-Taking For Business Professionals
LinkedIn Learning
Project Mgt - Solving Common Project Problems
LinkedIn Learning
Using Questions To Foster Critical Thinking
LinkedIn Learning
Decision Making in High Stress Situations
LinkedIn Learning
Smartsheet Essential Training
LinkedIn Learning
How To Train Your Brain For Maximum Growth
LinkedIn Learing
Microsoft Teams Essential Training
LinkedIn Learning