Keagan Hennessey
Bath,ME
Summary
Dynamic professional with extensive customer service experience at the United States Postal Service. Proven ability to manage high volumes of mail while ensuring customer satisfaction. Skilled in handling sensitive information and adept at multitasking in fast-paced environments. Committed to maintaining compliance and enhancing workplace safety through organized operations.
Overview
7
7
years of professional experience
Work History
PTF Clerk
United States Postal Service, USPS
01.2022 - Current
- Enhanced workplace safety by maintaining a clean and organized work environment.
- Contributed to the achievement of service metrics targets by consistently meeting deadlines for mail processing and delivery.
- Managed inventory levels for postal supplies, ensuring adequate stock was available for daily operations without excess waste or shortages.
- Adhered strictly to privacy regulations when dealing with sensitive customer information or confidential materials.
- Maintained up-to-date knowledge of USPS regulations to provide accurate information to customers regarding mailing options and pricing.
- Managed high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
- Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations.
- Trained new clerks on standard procedures, promoting consistency and adherence to safety protocols.
- Provided top-notch service to customers with timely processing of money orders, passport applications, and other postal products.
- Added accurate data entry into computer system to complete transactions.
Sales Associate
Skillins Greenhouses
05.2019 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Morse High School
Bath, ME06.2020
Skills
- I have plenty of customer service experience
- I am good at handling phone interactions with customers and or coworkers
- I can multitask
- I have experience dealing with customer personal identifiable information in a professional manner
Timeline
PTF Clerk
United States Postal Service, USPS
01.2022 - Current
Sales Associate
Skillins Greenhouses
05.2019 - 12.2022
High School Diploma -
Morse High School