Keagan Wilson
Zimmerman,MN
Summary
Hardworking employee enthusiastic about learning the automotive insurance claim field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Service Agent
Enterprise Rental Car
03.2022 - Current
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Contributed to increased sales revenue by upselling additional services and products when appropriate.
- Conducted thorough inspections of returned vehicles, identifying any damage or maintenance needs for prompt attention.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
- Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of quality workmanship.
- Inspected auto glass and provided crack repair when needed.
Warehouse Worker and Driver Delivery Assistant
UPS
04.2020 - 10.2022
- Loaded, unloaded, and moved material to and from storage and production areas and onto trucks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
- Expedited package unloading at each stop through quick assessment of drop-off locations and efficient handoff techniques.
Prep Cook
Rockwoods Grill And Banquet Center
09.2018 - 09.2019
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Missionary
YWAM University Of The Nations
10.2019 - 03.2020
- Strengthened community relations by organizing and participating in outreach programs.
- Coordinated and led weekly bible studies for missionary teams in diverse locations.
- Inspired personal growth among youth group participants through mentorship programs that focused on character development.
- Developed and implemented educational programs for youth.
- Facilitated worship services, encouraging participation from congregation.
Education
High School Diploma -
Spectrum High School
Elk River, MN05.2019
Skills
- Patience and Calmness
- Strong Work Ethic
- Customer Service
- Team Collaboration
- Customer Relationship Management
- Understanding Customer Needs
- Problem-solving
- Dependability
- Adaptability
- Strong Attention to Detail
Timeline
Service Agent
Enterprise Rental Car
03.2022 - Current
Warehouse Worker and Driver Delivery Assistant
UPS
04.2020 - 10.2022
Missionary
YWAM University Of The Nations
10.2019 - 03.2020
Prep Cook
Rockwoods Grill And Banquet Center
09.2018 - 09.2019
High School Diploma -
Spectrum High School
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