Keah Alexander
Austin,TX
Summary
Certified Medical Assistant with strong foundation in clinical and administrative tasks, ready to contribute to healthcare teams. Adept at patient care, taking vital signs, and managing medical records. Skilled in collaborating with colleagues and adapting to dynamic environments to achieve optimal patient outcomes. Known for reliability, strong communication, and results-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant Extern
Bone Drs.
10.2024 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with casting procedures to immobilize fractures or correct deformities, providing relief from pain while promoting healing.
- Enhanced patient experience by providing clear and concise instructions on post-operative care, ensuring proper recovery and minimizing complications.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Guest Service Representative
Concord Hospitality Enterprises Company
03.2022 - Current
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Medical Claims Processor
IEnergizer
03.2021 - 03.2022
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Evaluated medical claims for accuracy and completeness and researched missing data.
Education
Certificate - Medical Assistant
The College of Health Care Professions
TX11-2024
Skills
- Customer Service
- Direct Patient Care
- HIPAA Compliance
- CPR
- Data Entry
- Medical Terminology
- EMR/EHR
- Insurance Claims
- Patient Assessments
- Vital Signs
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Certified Medical Assistant Extern
Bone Drs.
10.2024 - Current
Guest Service Representative
Concord Hospitality Enterprises Company
03.2022 - Current
Medical Claims Processor
IEnergizer
03.2021 - 03.2022
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Certificate - Medical Assistant
The College of Health Care Professions
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