Keaira Adams
Magee,MS
Summary
Proven leader with a track record of enhancing customer experience and streamlining operations at Sonics Drive In. Excelled in staff management and problem-solving, significantly boosting efficiency and customer satisfaction. Skilled in store organization and customer service, adept at driving sales and improving service quality through meticulous attention to detail and effective team supervision. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Sonics Drive In
Magee, MS
03.2024 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Sales Associate
Factory Connection
Brandon, MS
01.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
C Spire
Brandon, MS
03.2023 - 03.2023
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Served as a liaison between customers and tech support teams when needed.
- Explored and recommended photographic technology and techniques to develop and support capital plans.
Education
High School Diploma -
Evanston Township Highschool
Evanston, IL05.2020
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Store Organization
- Time Management
Timeline
Assistant Store Manager
Sonics Drive In
03.2024 - 05.2024
Sales Associate
C Spire
03.2023 - 03.2023
Sales Associate
Factory Connection
01.2023 - 01.2024
High School Diploma -
Evanston Township Highschool