Summary
Overview
Work History
Education
Skills
Veterans Preference
Training
Personal Information
Cell
References
Timeline
Generic

Keaira Cooke

Ocala,United States of America

Summary

Dynamic Office Manager at Wizard Roofing Inc. with a proven track record in enhancing office productivity and streamlining operations. Skilled in financial tracking and conflict resolution, I excel in fostering team collaboration and delivering exceptional customer service. Committed to achieving efficiency and maintaining organized systems for optimal workflow. Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.

Overview

13
13
years of professional experience

Work History

Office Manager

Wizard Roofing Inc.
Ocala, Florida
04.2023 - Current
  • Streamlined office operations to enhance workflow and overall efficiency.
  • Coordinated schedules and appointments for executives and staff members.
  • Developed and implemented procedures that improved office productivity.
  • Facilitated interdepartmental communication to strengthen collaboration.
  • Maintained office equipment through effective coordination of repairs and servicing.
  • Managed filing system for organized records, correspondence, and documents.
  • Tracked invoices and payments, ensuring accuracy in accounts receivable and payable.
  • Monitored client payments, promptly contacting those with overdue balances.

Cake Decorator

Sam's Club
Lady Lake, Florida
09.2018 - 03.2023
  • Delivered exceptional customer service through daily interactions via phone and in-person engagements.
    Processed cake orders with efficiency while maintaining professionalism.
    Managed inventory tasks, including lifting heavy boxes and conducting monthly stock counts.
    Collaborated with departments during peak periods to provide additional support. Enhanced proficiency in MS Word, MS Outlook, and Excel through intensive training. Adapted swiftly to changing priorities while ensuring quality performance. Demonstrated scheduling flexibility by covering various shifts as needed. Prioritized timeliness to consistently meet critical deadlines.

Professional Driver

First Transit (Affiliated with MVTransportation)
Baltimore, Maryland
02.2013 - 10.2016
  • Transported individuals with disabilities to various destinations, prioritizing safety and timeliness.
    Provided effective door-to-door service, ensuring a positive experience for all clients.
    Completed all paperwork accurately and submitted in a timely manner.
    Assisted clients with carrying bags when needed, enhancing overall service experience.
    Utilized proper procedures for securing wheelchairs to guarantee safe transportation.
    Supported fellow drivers by providing directions and assisting with pickups as required.
    Maintained flexibility in scheduling, accommodating different shift requirements.
    Resolved potential issues proactively to ensure smooth operations.

Mail Carrier

United States Postal Service
10.2016 - 01.2016
  • Executed daily delivery of mail and packages to residential and commercial addresses.
  • Organized and sorted mail using automated systems and hand tools.
  • Managed delivery routes to ensure timely service.
  • Maintained precise records of deliveries and undeliverable items.
  • Communicated with customers to resolve delivery inquiries.
  • Followed safety protocols while operating postal vehicles.
  • Participated in training sessions to improve service quality.
  • Assisted fellow carriers with route management during peak periods.

Education

Some College (No Degree) -

Mervo-Tech Senior High School
Baltimore, MD

Skills

  • Office administration
  • Schedule coordination
  • Document management
  • Financial tracking
  • Office productivity
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Problem solving
  • Time management
  • Cake decoration
  • Order processing
  • Food safety standards

Veterans Preference

No

Training

Stein Academy, School of Health, Technology & Career Development, Phlebotomy Technician Training Program

Personal Information

Citizenship: United States of America

Cell

(443)750-2898

References

References available upon request.

Timeline

Office Manager

Wizard Roofing Inc.
04.2023 - Current

Cake Decorator

Sam's Club
09.2018 - 03.2023

Mail Carrier

United States Postal Service
10.2016 - 01.2016

Professional Driver

First Transit (Affiliated with MVTransportation)
02.2013 - 10.2016

Some College (No Degree) -

Mervo-Tech Senior High School

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