Hi, I’m
Keaira Grier
Denver,CO
Summary
Driven Customer Service Representative with a proven track record at Dish, adept in conflict resolution and customer satisfaction enhancement. Excelled in managing high-stress situations, leveraging problem-solving abilities and Microsoft Office proficiency to boost loyalty and operational efficiency. Achieved significant improvements in customer retention through empathetic service and effective complaint handling.
Overview
3
years of professional experience
Work History
Dish
Customer Service Representative
09.2021 - 05.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Pima Medical InstituteSherrelwood, Co
No Degree from Veterinary Technician
03.2025
Fort Eisenhower's Youth Challenge AcademyAugusta
GED
02.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Staff Training
- De-Escalation Techniques
- Building rapport
- Prioritization
Timeline
Customer Service Representative
Dish
09.2021 - 05.2024
Pima Medical Institute
No Degree from Veterinary Technician
Fort Eisenhower's Youth Challenge Academy
GED
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