KEAIRA DOUGLAS
Summary
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Overview
11
11
years of professional experience
Work History
Key Holder/Assistant
Kays Jewelers
Winston Salem
11.2020 - Current
- Assisted customers in selecting jewelry to meet individual preferences.
- Trained new staff on sales techniques and customer service protocols.
- Handled cash transactions and maintained financial accuracy.
- Managed store inventory and ensured accurate product displays.
- Organized promotional events to enhance customer engagement and sales.
- Oversaw daily operations to ensure compliance with company policies.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Processed transactions using point-of-sale systems efficiently and accurately.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated team schedules and delegated tasks to optimize workflow efficiency.
- Supported performance evaluations by providing feedback on team members' contributions.
Front End Supervisor
Target
Roanoke
04.2018 - 09.2020
- Supervised front-end operations to ensure efficient customer service experience.
- Assisted in inventory management by organizing merchandise on the sales floor.
- Coordinated daily schedules to optimize staff coverage during peak hours.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Monitored cash handling procedures for accuracy and compliance with policies.
- Collaborated with management on promotional activities and visual merchandising displays.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Assistant Manager
Toys R Us
Roanoke
03.2016 - 04.2018
- Acting quickly to address guest concerns and provide resolutions.
- Assisted in maintaining a well-stocked and neat store appearance.
- Described and explained merchandise, defined the different new toys.
- Answering multiline phones in a professional manner and listening carefully to the customer needs.
- Keeping track of sales and meeting the sales plan.
- Helping conduct interviews and reviewing applications.
- Giving out duties to associates and making sure that they get done correctly and in a suitable time.
- Counting registers and safe well making sure there are no overages or money missing and making deposits.
Key Holder
Plato’s Closet
Roanoke
07.2015 - 03.2017
- Inspected incoming clothing items to assess their condition, quality, and marketability.
- Sorted and categorized clothing based on brand, style, and condition for pricing and merchandising purposes.
- Provided exceptional customer service by assisting customers with their inquiries, locating items, and processing.
- Maintained a clean and organized sales floor by regularly restocking merchandise, arranging displays, and ensuring a visually appealing environment.
Education
Highschool -
Keystone Highschool
Roanoke, VASkills
- Customer service
- Point-of-sale systems
- Inventory management
- Cash handling
- Visual merchandising
- Team building
- Employee training
- Scheduling coordination
- Conflict resolution
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- Sales analysis
- Task delegation
- Employee scheduling
- Daily reporting
- Workplace safety
- Loss prevention
- Opening and closing coordination
- Store recovery processes
- Promotional campaigns
- Front end operations
- Sales quotas
- Drawer counting
- Sales proficiency
- Store maintenance
- Cash handling accuracy
- Bank deposits
- Alarm systems
- Analytical skills
- Retail security
Timeline
Key Holder/Assistant
Kays Jewelers
11.2020 - Current
Front End Supervisor
Target
04.2018 - 09.2020
Assistant Manager
Toys R Us
03.2016 - 04.2018
Key Holder
Plato’s Closet
07.2015 - 03.2017
Highschool -
Keystone Highschool