Keaira Jacobs
Baltimore,Maryland
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Medstar Franklin Square Hospital
Baltimore, MD
05.2014 - 01.2022
- Assisted with patient admissions, discharges and transfers.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Prepared patient chart for admission and compiled appropriate paperwork
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted in the admission, transfer, or discharge process of patients within the facility.
- Documented patient care and progress in medical charts.
GNA
Manor Care Nursing Home
Rosedale, MD
03.2013 - 08.2014
- Maintained accurate records of patient care activities.
- Educated patients on safety measures and fall prevention techniques.
- Performed clerical duties such as answering phones when required.
- Facilitated group recreational activities promoting social interaction among residents.
Education
Associate of Science - Criminal Justice
TESST College of Technology
Maryland05-2011
Skills
- Information Protection
- Emergency Response
- Corrective Action Planning
- Adaptable
- Clinical Documentation
- Medical Terminology
- Electronic Charting
- Time management abilities
- Multitasking
- Professionalism
- Calm and level-headed under duress
- Task Prioritization
- Teamwork and Collaboration
- Excellent Communication
- Quick problem solver
- Emotional Intelligence
- Attention to Detail
Timeline
Patient Care Technician
Medstar Franklin Square Hospital
05.2014 - 01.2022
GNA
Manor Care Nursing Home
03.2013 - 08.2014
Associate of Science - Criminal Justice
TESST College of Technology
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