Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Keaira Sheffield

Pompano Beach,FL

Summary

Adept at fostering customer relationships and enhancing service quality, my tenure at America Express honed my customer service and time management skills. Demonstrated ability to reduce damage rates by adhering to safety protocols showcases my commitment to excellence. My proactive approach and effective communication abilities drive continuous improvement and team success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

America Express

Customer Service Rep
11.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Package Handler

FedEx Ground
06.2021 - 09.2024
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Customer service retail

Victoria's Secret
01.2020 - 07.2020
  • Assisted customers with their inquiries and orders via inbound calls.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

High school diploma -

Skills

  • Customer Service
  • Security
  • Time management
  • Residential cleaning
  • Janitorial experience
  • Dietary aide experience

Certification

  • Class D Security
  • CPR Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

America Express

Customer Service Rep
11.2024 - Current

Package Handler

FedEx Ground
06.2021 - 09.2024

Customer service retail

Victoria's Secret
01.2020 - 07.2020

High school diploma -

Keaira Sheffield