Keaira Vickers
Wayne
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive
05.2023 - Current
- Conduct thorough investigations of insurance claims by gathering relevant information, such as police reports, video surveillance, statements, and running appropriate analytics.
- Collaborate with fraud investigators and legal professionals to gather evidence, analyze suspicious claims, and take appropriate actions to mitigate fraud risks
- Provide updates on the status of the claim and address any inquiries or concerns promptly and professionally
- Maintain an active diary program while handling approximately 100 claims a month
- Promptly evaluate and resolve claims with settlement or denial
- Set up repairs, schedule tows, investigate scenes, and complete property damage reviews for all claims
- Determine the validity of the claim and assess the extent of coverage
- Collaborate with policyholders, claimants, lienholders, and legal representatives to negotiate fair settlements
- Mentor new hires through the "best friend" program
- Answer calls throughout the day to assist other file owners with their claims
Insurance Producer
Marsh & McLennan Companies
09.2022 - Current
- Company Overview: Remote
- Helping clients understand their employee benefits and how to use them efficiently
- Generate sales of AAA products and services through inbound calls
- Ensuring clients understand the laws in their state when it comes to insurance
- Provide customer support and resolve issues
- Educate customers on each type of insurance coverages
- Working with multiples carriers and their underwriting teams
- Build relationships and network
- Handle payments, maintain records, and issue quotes
- Remote
Insurance Specialist
Business Results Consulting LLC
06.2021 - 09.2022
- Help clients understand and choose coverages
- Scheduled meetings and answered calls
- Follow up on potential leads
- Maintain/ organize files and documents
- Make sure all documents are signed and filled out properly
Real Estate Agent/ Home License Advisor
ROCKET HOMES
07.2021 - 06.2022
- Made 300+ calls a day
- Scheduled viewings of properties
- Built relationships between/with clients and other real estate agents
- Counseling clients on prices, mortgages, and market conditions
- Meeting a monthly goal as a salesperson
- Guiding the clients, ensuring they are aware of all of their options
- Proactively memorized over 50 agencies, products, and services
- Completed client insight reports and input over 12,000 units of sensitive data
- REASON FOR LEAVING - LAID OFF DUE TO A HOUSING DOWNTURN
Phlebotomist
sparrow hospital
02.2021 - 06.2021
- Collecting, processing, and handling specimens
- Dealing with health insurance and patients paperwork
- Providing excellent patient care
- REASON FOR LEAVING - MOVED BACK TO MY HOMETOWN
Hostess/ Waitress
Buffalo Wild Wings
09.2017 - 02.2021
- Provided customer service and worked with staff to complete tasks efficiently
- Resolved problems with customers daily
- Responsible for daily operations on the site
- Upselling
- Trained 15 new hires on company specific policies, procedures, and compliance guidelines
- REASON FOR LEAVING - GRADUATED COLLEGE
Education
BACHELOR OF ARTS - HUMAN DEVELOPMENT & FAMILY STUDIES, WOMENS STUDIES
MICHIGAN STATE UNIVERSITY
12.2020
DIPLOMA -
CASS TECHNICAL HIGH SCHOOL
06.2016
Skills
- CLAIMS GENERALIST
- CRITICAL THINKING
- PROBLEM SOLVING
- DETAIL ORIENTED
- TIME MANAGEMENT
- NEGOTIATION
- CUSTOMER SERVICE
- TEAM PLAYER
Certification
- Real Estate License
- Certified Phlebotomy Technician
- Property & Casualty License
Timeline
Claims Adjuster
Progressive
05.2023 - Current
Insurance Producer
Marsh & McLennan Companies
09.2022 - Current
Real Estate Agent/ Home License Advisor
ROCKET HOMES
07.2021 - 06.2022
Insurance Specialist
Business Results Consulting LLC
06.2021 - 09.2022
Phlebotomist
sparrow hospital
02.2021 - 06.2021
Hostess/ Waitress
Buffalo Wild Wings
09.2017 - 02.2021
BACHELOR OF ARTS - HUMAN DEVELOPMENT & FAMILY STUDIES, WOMENS STUDIES
MICHIGAN STATE UNIVERSITY
DIPLOMA -
CASS TECHNICAL HIGH SCHOOL
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