Summary
Overview
Work History
Education
Skills
Timeline
Generic

KeAireal Toney

Dallas,TX

Summary

Accomplished in enhancing customer experiences, I excelled at Chewy by resolving issues promptly and fostering brand loyalty through exceptional support. Skilled in data entry and demonstrating strong telephone etiquette, my background includes improving warehouse efficiency at Walmart and mastering remote access tools, showcasing a blend of technical process and interpersonal skills.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Proven expertise in enhancing customer experiences and streamlining operations, evidenced by increased satisfaction and productivity at Randstand. Skilled in VPNs and remote access, with a knack for empathetic communication, I excel in fast-paced environments. At Walmart, I significantly improved order processing times, showcasing my ability to adapt and thrive in diverse roles.

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Effective at troubleshooting malfunctions, testing air handling systems and assessing adherence with specifications. Detail-oriented and systematic with a solid understanding of quality assurance, compliance and customer service standards. Good communication, time

Overview

5
5
years of professional experience

Work History

Patrol Officer

Allied
09.2023 - Current
  • Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.

Remote Customer Service

Randstad
10.2023 - 07.2024
  • Provided exceptional customer service to all incoming inquiries via phone or email regarding admissions processes.
  • Managed a high volume of inbound calls while maintaining exceptional customer service standards.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

Remote Customer Service

Chewy
10.2022 - 09.2023
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Established strong relationships with clients, providing exceptional customer service and fostering ongoing loyalty to the brand.

  • Provided excellent customer service, addressing client concerns promptly and ensuring complete satisfaction.
  • Managed time effectively during busy periods by prioritizing tasks while still providing exceptional customer service at all times.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.

Walmart Worker

Walmart
11.2019 - 07.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained database systems to track and analyze operational data.

Education

South Oak Cliff Hs
Dallas Tx
06.2021

Skills

    Customers experience

    Experience with web services

    Exceptional customer support

    Remote access

    Electric pallet jack

    Strong Telephone etiquette

    Licensed security officer

    Car patrol experience

Timeline

Remote Customer Service

Randstad
10.2023 - 07.2024

Patrol Officer

Allied
09.2023 - Current

Remote Customer Service

Chewy
10.2022 - 09.2023

Walmart Worker

Walmart
11.2019 - 07.2022

South Oak Cliff Hs
KeAireal Toney