Liniuska Alvarez Leyva
Miami Beach
Summary
Dynamic professional originally from from Cuba, having spent 20 years living in London, England with a proven track record at Allied, enhancing operational efficiency and team cohesiveness through innovative housekeeping practices and meticulous inventory management. Speaking fluent English and Spanish. Excelled in roles requiring exceptional quality service and stock management skills. Demonstrated ability to mentor staff, significantly improving productivity and safety standards without compromising service quality.
Overview
8
8
years of professional experience
Work History
House Manager
Allied
06.2023 - Current
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised staff preparing meals and handling chores and provided constructive feedback.
- Assisted staff with daily hygiene and living tasks.
- Trained and mentored new staff on cleaning and safety protocols.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Server Supervisor
Esme
02.2023 - 06.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep guest areas and work areas clean.
- Cultivated warm relationships with regular customers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Dental Assistant
Smile Essence
04.2017 - 02.2023
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
Education
NVQ - Dental
Gloria Learnig Center
London.england11-2018
High School Diploma -
Juventud Rebelde
Cuba08-2003
Skills
- Activities scheduling
- Quality service
- Stock management
- Home assessment
- Maintenance coordination
- Emergency response
- Transportation arrangements
- Event oversight
- Childcare experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
House Manager
Allied
06.2023 - Current
Server Supervisor
Esme
02.2023 - 06.2023
Dental Assistant
Smile Essence
04.2017 - 02.2023
NVQ - Dental
Gloria Learnig Center
High School Diploma -
Juventud Rebelde
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