Keaja Williams
Tallahassee
Summary
I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. As a professional, I am known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Director of Operations
Social Dynamism
06.2021 - Current
- Oversaw daily operations to ensure business processes ran smoothly and efficiently.
- Monitored and managed workflows and tracking progress to meet deadlines.
- Managed internal communications, ensuring team members were aligned on priorities and updates.
- Coordinated meetings, appointments, and schedules to optimize time management.
- Conducted research and provided analysis to support decision-making.
- Prepared reports and summaries for leadership, highlighting key progress.
- Handled email and correspondence to maintain clear and organized communication.
- Implemented tools and systems to improve team productivity and operational efficiency.
Virtual Assistant/Program Assistant
Keaja Williams LLC
01.2021 - Current
- Supporting non-profit organizations to develop their digital marketing tools
- Assist in managing clients’ schedules, including booking meetings, appointments, and events.
- Build landing pages for targeted service marketing campaigns
- Manage business operations, including organization, legal, and financial assets.
- Generate, schedule, and manage content for Facebook, Instagram, and Youtube
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
Customer Experience Specialist
Percepta
01.2023 - 02.2024
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Documented customer interactions in internal database to maintain customer service history details.
- Collaborate with case handlers and dealerships to address customer inquires to provide support.
- Conduct weekly strategy meetings to analyze and improve metrics.
Virtual Receptionist
PATLive
09.2021 - 12.2022
- Guided new business owners through the Florida Division of Corporations website, assisting them in locating forms, explaining their purpose, and providing instructions for accurate completion.
- Addressed frequently asked questions from entrepreneurs, offering clear and concise information to help them navigate state requirements.
- Directed business owners to appropriate state departments and resources for specialized support.
- Responded to inquiries with professionalism and patience, ensuring a positive experience for both new and experienced business owners.
- Collaborated with team leaders via Slack to streamline communication and maintain team alignment.
Education
Associate of Arts - Graphic Communications
North Carolina A&T State University
Greensboro, NCSkills
- Business management
- Operational efficiency
- Time management abilities
- Communication
- Project management
- Data confidentiality
- Calendar management
- Systems implementation
- Program administration
- Schedule management
- Graphic design
- Digital advertising
Timeline
Customer Experience Specialist
Percepta
01.2023 - 02.2024
Virtual Receptionist
PATLive
09.2021 - 12.2022
Director of Operations
Social Dynamism
06.2021 - Current
Virtual Assistant/Program Assistant
Keaja Williams LLC
01.2021 - Current
Associate of Arts - Graphic Communications
North Carolina A&T State University
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