KE'AJAHNAI RIDENHOUR
Ossining
Summary
A trustworthy, responsible, and hardworking woman in the hospitality industry who possesses strong mathematical, teamwork, people and creativity skills. Enjoys taking initiative, and always eager to lean. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
DMV Greeter
Peekskill DMV
Peekskill
10.2024 - Current
- Carrying out customer service actions such as greeting and welcoming customers
- Provided information about services and documentation requirements clearly.
- Assisted clients in completing forms and navigating procedures effectively.
- Managed waiting area by ensuring cleanliness and organization at all times.
- Collaborated with staff to streamline customer flow and reduce wait times.
- Addressed client inquiries and resolved concerns promptly and professionally.
Sales Administrative Assistant
Hyatt Regency Lake Tahoe
Incline Village
08.2022 - 02.2024
- Performing customer service functions, such as answering queries and responding to inquiries
- Keeping track of customer records and contracts in order to manage accounts
- Coordinated scheduling and logistics for client meetings and events.
- Organized and maintained sales documentation and contracts.
Food Runner
CIA Catering
Hyde Park
01.2020 - 03.2022
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Coordinated with servers to ensure efficient workflow
- Assist the wait staff with additional tables
- Delivered food and beverages to guests promptly and accurately.
Education
Bachelor Of Science Degree - Hospitality Management
Culinary Institute of America
Hyde Park, NY 09.2019 - 08.2022
Culinary Arts/Hospitality and Advanced Baking
Putnam/Northern Westchester BOCES
Yorktown Heights, NYHendrick Hudson High School
Montrose, NYSkills
- Conflict resolution
- Effective communication
- Attention to detail
- Customer service
- Form assistance
- Schedule coordination
- Microsoft Office
- Data entry
- Time management
- Problem solving
- Typing proficiency
Awards
- Recipient, Regents Diploma, 2019
- Inductee, National Technical Honor Society, 2019
- Recipient, Bachelor Of Science Degree In Hospitality Management, 2022
Timeline
DMV Greeter
Peekskill DMV
10.2024 - Current
Sales Administrative Assistant
Hyatt Regency Lake Tahoe
08.2022 - 02.2024
Food Runner
CIA Catering
01.2020 - 03.2022
Bachelor Of Science Degree - Hospitality Management
Culinary Institute of America
09.2019 - 08.2022
Culinary Arts/Hospitality and Advanced Baking
Putnam/Northern Westchester BOCES
Hendrick Hudson High School