Travieis Rhynes
Jackson,MS
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
9
9
years of professional experience
Work History
Customer Specialist AD/DMV Administrator
CarMax
04.2021 - Current
- Completed registration paperwork and sales documentation.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
Sr. Sales Consultant
CarMax
12.2016 - 04.2021
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Exceeded customer requirements with accurate and deliverable solutions.
- Identified and resolved issues regarding sales and business strategy.
Lead Customer Service Representative/Museum Tour Guide
National Civil Rights Museum
01.2015 - 11.2016
- Engaged clients in person and over phone to answer questions and address complaints.
- Planned schedules and workflows based on expected customer demands.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Education
No Degree - Education
Jackson State University
Jackson, MS05.2014
High School Diploma -
S. V. Marshall High School
Tchula, MS05.2010
Skills
- Service Delivery
- Business Operations
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Safety Techniques
- Customer Data Confidentiality
- Performance Goals
- Information Updates
- Service Order Flow
- Conflict Resolution
- Sales Expertise
- Operational Efficiency
Timeline
Customer Specialist AD/DMV Administrator
CarMax
04.2021 - Current
Sr. Sales Consultant
CarMax
12.2016 - 04.2021
Lead Customer Service Representative/Museum Tour Guide
National Civil Rights Museum
01.2015 - 11.2016
No Degree - Education
Jackson State University
High School Diploma -
S. V. Marshall High School
Similar Profiles
Jordan J. ChachereJordan J. Chachere
Sales Consultant at CarMaxSales Consultant at CarMax
Yazmin RodriguezYazmin Rodriguez
Inventory Specialist at CarMaxInventory Specialist at CarMax
Himanshu Manny VyasHimanshu Manny Vyas
Sales, Service, Merchandising Manager at CarMaxSales, Service, Merchandising Manager at CarMax
Natasha RiveraNatasha Rivera
Flow Inventory Associate IV at CarMaxFlow Inventory Associate IV at CarMax
Jarvis BrownJarvis Brown
Service Desk Manager at LeidosService Desk Manager at Leidos