SCOTT OBERG

• Resolved customer inquiries by providing accurate and timely information regarding products and services.
• Assisted in troubleshooting technical issues, ensuring efficient resolution for customer satisfaction.
• Managed support tickets using CRM software, tracking progress and maintaining communication with clients.
• Collaborated with team members to improve response times and streamline support processes.

Work with customers in a responsive and courteous and caring manner . Develop and maintain a rapport with customers and promote the other departments.

Create accounts for new customers by following up on sold units new and used. Calling on cold accounts to bring the customers back.

Developed a trusting relationships with the CO-OPs and bring in all their service work.

Train and coach, the technicians including service information and customer service and technology and safety.

Keep up to date with new products and technology including business systems. Help train other departments with new systems as needed.

Financials: Keep up to date on the technicians productivity and efficiency. Provide excellent customer service and increase effective labor rates. Monitor WIP for completed jobs and invoice in a prompt manner. Monitor both monthly and yearly budgets to increase the business

• Diagnosed and repaired agricultural machinery to ensure optimal performance and reliability.
• Conducted routine maintenance checks, identifying potential issues before they escalated.
• Collaborated with team members to streamline repair processes and reduce turnaround times.
• Trained new technicians on equipment operation and safety protocols, enhancing team efficiency.
• Received my certified Master Mechanic in 2014