Versatile and dynamic, with a proven track record at Harris Teeter for enhancing customer satisfaction through meticulous order fulfillment and exceptional service. Excelled in fast-paced environments, demonstrating a strong work ethic and attention to detail. Skilled in online order management and customer service, consistently fostering positive experiences and operational efficiency.
Hi, I’m
Keala Becerra
El Paso,TX
Summary
Overview
5
years of professional experience
Work History
Harris Teeter
Pickup and Delivery Shopper
05.2023 - 02.2025
Job overview
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reported order discrepancies to team leader or other manager.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
Town Of Mount Pleasant
Public Service Representative
11.2021 - 10.2022
Job overview
- Supported continuous improvement initiatives through feedback collection from customers regarding their experiences with agency services provided.
- Provided exceptional customer service both over the phone and in person, addressing questions or concerns promptly while maintaining a positive attitude under pressure.
- Facilitated collaborative relationships with community organizations, fostering strong partnerships to better serve the public.
- Responded to public inquiries regarding infrastructure and community needs, including waste management.
- Responded to a high volume of incoming phone calls, addressing customer inquiries and concerns with professionalism.
Boone Hall Farms
Scare Actor
10.2019 - 10.2022
Job overview
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.
- Worked with various special effects, fog, strobes and loud sounds.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
Education
Trident Technical CollegeMount Pleasant, SC
Associates In Computer Technology from Software Development
University Overview
Wando High SchoolMount Pleasant, SC
08.2021
University Overview
Skills
- Strong work ethic
- Online order fulfillment
- Promotional planning
- Cash handling proficiency
- Product rotation
- Sales floor navigation
- Brand representation
- Customer service
Accomplishments
Accomplishments
Recieved Customer Service Hero award in 2024 for outstanding customer service and consistent professionalism.
Timeline
Pickup and Delivery Shopper
Harris Teeter
05.2023 - 02.2025
Public Service Representative
Town Of Mount Pleasant
11.2021 - 10.2022
Scare Actor
Boone Hall Farms
10.2019 - 10.2022
Trident Technical College
Associates In Computer Technology from Software Development
Wando High School
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