KEALA JOHNSON
Brooklyn,NY
Summary
Security professional with over 4 years of experience as a Security Shift Supervisor, skilled in overseeing security operations, managing personnel, and ensuring safety compliance. Experienced in performing clerical and public facing duties such as data entry, report writing, and accurately recording personal information during interactions with the public. Proven ability to maintain meticulous documentation, handle inquiries with professionalism, and respond effectively to dynamic situations while upholding a high standard of security and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Officer
Allied Universal
Manhattan, NY
04.2024 - Current
- Greeted visitors, verified IDs, and recorded access details in electronic logs
- Monitored surveillance equipment and completed shift reports detailing daily activity
- Collected witness information during incidents and completed official incident forms
- Maintained visitor logs and assisted with access badge tracking
- Responded to inquiries and supported building occupants with security needs
- Collaborated with emergency services and communicated site information as needed
Shift Supervisor
Steadfast Security
Brooklyn, NY
02.2024 - 03.2025
- Oversaw guard sign-ins, ensuring accountability and operational efficiency.
- Managed daily operations for security staff, enhancing team efficiency and ensuring a secure environment.
- Conduct briefings at the start of the shift and ongoing coaching
- Conduct routine and random patrols to check for security breaches.
- Oversee CCTV monitoring and ensure proper surveillance
- Communicated entry policies to visitors and ensured policy compliance
Shift Supervisor
Arrow security
Brooklyn
02.2022 - 04.2024
- Prepare detailed shift reports and incident logs for management review.
- Facilitate communication between management and shift personnel.
- Ensure staff punctuality and adherence to uniform standards.
- Addressed client and tenant concerns with professionalism and urgency
Security Officer
City Safe Partners
Manhattan, NY
01.2022 - 01.2023
- Logged routine patrols, suspicious activity, and daily interactions in written reports
- Engaged with tenants and guests to communicate safety expectations and resolve concerns
- Responded to emergencies, collecting relevant information for post-incident reporting
- Partnered with NYPD officers during investigations, providing accurate event timelines
- Updated site logs and ensured all visitor documentation was properly filed
- Maintained visibility and vigilance to deter unauthorized activity on-site
Education
High School For Service And Learning
Brooklyn, NYSkills
- Record keeping and Confidentiality
- Critical Thinking
- Patient Transport
- Crowd Control
- Dispatching
- Incident reporting and documentation
- Access control and CCTV surveillance monitoring
- Conflict resolution and de-escalation
- Emergency response coordination
- Public safety awareness
- Information gathering
- Crisis management
- Multitasking
- Incident reporting
- Staff management
Certification
- F-02: Fire Guard for Shelters (NYC FDNY Certified)
- F-80: Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (NYC FDNY Certified)
Timeline
Lead Officer
Allied Universal
04.2024 - Current
Shift Supervisor
Steadfast Security
02.2024 - 03.2025
Shift Supervisor
Arrow security
02.2022 - 04.2024
Security Officer
City Safe Partners
01.2022 - 01.2023
High School For Service And Learning