KEʻALA LYONS
Kaneohe,HI
Summary
Experienced Intake Coordinator with background in managing patient admissions in healthcare settings. Strengths include high-level organizational skills, efficient multi-tasking, and effective communication. Have consistently streamlined intake procedures for improved operational efficiency. Skilled at fostering positive relationships with patients and staff while ensuring accurate documentation and adherence to compliance standards.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Piha Wellness and Healing
04.2025 - Current
- Coordinated initial stages of client intake process, ensuring seamless and welcoming experience for new clients.
- Engaged clients through outreach, responding to inquiries and providing detailed information about available therapeutic services.
- Assess and evaluate client background information to determine the client's needs and to ensure appropriate service allocation.
- Work closely with the clinical team and collaborate with them to ensure the client receives the care they need.
- Maintained accurate and confidential client records, ensuring compliance with HIPAA and organizational standards.
- Offer support to clients through the intake process, ensuring they feel heard, respected, and empowered to engage in their healing journey.
Resident Attendant
Kamehameha Schools Kapālama
03.2023 - 09.2024
- Supervised 100+ middle to high school students in residential dorms, fostering a safe and supportive living environment.
- Implemented and enforced safety procedures and health guidelines, safeguarding student well-being.
- Addressed emergencies and situations during evening and early morning hours.
- Documented attendance and incidents to ensure accurate records and promote student accountability.
- Communicated and collaborated with leadership and colleagues.
Welcome Desk Supervisor
Malu Productions
01.2021 - 07.2023
- Supervised 4 to 5 staff to enhance guest satisfaction and streamline operations in a fast-paced environment, managing credit card transactions.
- Collaborated with departments to coordinate guest services, improving overall guest experience.
- Effectively communicated daily with the management team regarding all financial and operational concerns and updates.
- Trained all new hires on procedures and skills needed for the position.
- Demonstrated flexibility with operations as well as with each client.
- Used marketing and sales skills to encourage guests to purchase upgraded packages.
- Filled out reports with attention to detail, facilitating service proficiency across departments.
Outreach Worker
Hawaii Pacific Health (Straub)
02.2023 - 04.2023
- Contacted patients through calls and messages via designated portal, ensuring timely communication and support for outreach program.
- Educated patients on program details and addressed inquiries while accurately collecting and inputting data in patient charts.
- Built strong relationships with patients to enhance communication and trust.
- Adapted to changing situations while maintaining a supportive demeanor.
- Collaborated with team members to enhance outreach program effectiveness and align with company objectives.
Education
M.S. - Counseling Psychology
Chaminade University of Honolulu
05-2027
B.S. - Community Public Health, Psychology
Chaminade University of Honolulu
05-2023
Honors High School Diploma -
Kamehameha Schools Kapālama
05-2018
Skills
- Patient intake procedures
- Client intake management
- Patient communication
- Organizational skills
- Time management
- Collaborative leadership
- Analytical communication
- Critical thinking
- Creative thinking
- Interpersonal effectiveness
- Reliable and compassionate
References
- Michele Navarro-Ishiki, Founder & Executive Director, Piha Wellness and Healing, (808) 276-7243, michele@piha-maui.org
- Lanakila Niles, Supervisor for Residential Life Attendants, Kamehameha Schools, (808) 228-8352, laniles@ksbe.edu
- Andrew Kawata, Former Campus Ministry Associate, Reformed University Fellowship, (808) 428-1730, andrew@cchnl.org
Volunteer Experience
- City Church of Honolulu, Congregation Worship Leader, 06/21, Present
- City Church of Honolulu, Youth Group Leader, 06/24, Present
- Reformed University Fellowship, Japan Service Project, 03/23
- Reformed University Fellowship, Student Leadership, 08/20, 12/22
Internship
Hawaii Pacific Health (Straub), Outreach Worker, 02/23, 04/23, Contacting patients regarding the outreach program., Educating patients on program details., Collecting and inputting data in patient charts., Establishing rapport with patients., Collaborating with team members.
Timeline
Intake Coordinator
Piha Wellness and Healing
04.2025 - Current
Resident Attendant
Kamehameha Schools Kapālama
03.2023 - 09.2024
Outreach Worker
Hawaii Pacific Health (Straub)
02.2023 - 04.2023
Welcome Desk Supervisor
Malu Productions
01.2021 - 07.2023
M.S. - Counseling Psychology
Chaminade University of Honolulu
B.S. - Community Public Health, Psychology
Chaminade University of Honolulu
Honors High School Diploma -
Kamehameha Schools Kapālama