Kirstin Hurley
Reno,NV
Summary
Compassionate Intake Coordinator known for high productivity and efficient task completion. Specialize in patient communication, data entry accuracy, and workflow management. Excel in empathy, active listening, and problem-solving to ensure patient needs are met with care and professionalism.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Psychiatric Intake Coordinator
WC Health
Reno, USA
02.2026 - Current
- Greeted patients and visitors warmly, enhancing patient experience and satisfaction at front desk
- Assist with patient intake procedures, including collecting medical history and updating demographic information
- Verify insurance coverage and perform insurance eligibility checks using systems like EVS.
- Review and update medical records ensuring compliance with HIPAA regulations and maintaining confidentiality
- Collaborated with clinical staff to develop care plans and maintain accurate documentation, supporting effective patient care.
- Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills
- Executed clerical tasks including data entry, report typing, document filing, and office supply management to ensure front office efficiency
Logistics Specialist
Silver Screen Printing & Embroidery
Reno, USA
08.2025 - 02.2026
- Ensuring all products for clients are met on agreed details.
- Delivered customer service by effectively communicating with clients.
- Maintaining organized notes of all products
- Maintain organized notes of all products
- Data entry, responding to emails, maintaining of products
Customer Service Representative
Xpedient Logistics
Lemmon Valley, USA
09.2020 - 01.2022
- Taking inbound/outbound phone calls
- Communication with truck drivers about drop-offs/pick ups
- Coordinated daily workload communication with staff and management
- In charge of handing paperwork to drivers with correct sign offs/ seals on truck
- Handled paperwork for drivers ensuring correct sign offs and seals on truck
- Scheduled inbound/outbound orders using email and board schedule
- Filing paperwork of received inbound trailers
- Keeping office organized and clean
- Cleaning duties of waiting area for drivers, kept stocked and neat.
Education
High school diploma -
Lakeland High School
Lakeland, FL 08.2013 - 06.2016
Skills
- Patient intake procedures
- Insurance verification
- Patient intake
- Patient engagement
- Appointment scheduling
- Record keeping
- Customer communication
- Client invoicing
- Administrative experience
- Microsoft Word
- Customer service
- Phone etiquette
Timeline
Psychiatric Intake Coordinator
WC Health
02.2026 - Current
Logistics Specialist
Silver Screen Printing & Embroidery
08.2025 - 02.2026
Customer Service Representative
Xpedient Logistics
09.2020 - 01.2022
High school diploma -
Lakeland High School
08.2013 - 06.2016