Kimberly Rivera
Spring,TX
Summary
Authorized to work in the US for any employer Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Intake Coordinator
Terra Del Sol Foundation
07.2014 - 12.2021
- Coordinate admissions and referrals
- Maintain accuracy and confidentiality of clients and physician information that's entered into database
- Review documents for accuracy and report any discrepancies to immediate supervisor
- Community Trainer is responsible for teaching and mentoring developmentally disabled clients to successfully complete their part-time jobs and / or volunteer community service
- Assisted 5 clients to effectively participate in range of community activities including shopping, banking, public transportations, social/recreational activities
- Communicate effectively with parents / caregivers of clients also with fellow staff members, employers, and members of community.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Medical Assistant
Santa Clarity Gastroenterology Medical Group
07.2013 - 06.2014
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Sanitized, restocked, and organized exam rooms and medical equipment
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Documented vital signs and health history for patients in clinic and hospital environments
Receptionist/ Medical Assistant
Stepan Kasimian
02.2010 - 04.2013
- Able to provide excellent customer services, conflict negotiation great oral communication skills, payment inquiries from insurance companies and patients appointment scheduling and assisting doctor
- Familiar with HIPPA guidelines and discretion with good judgment handling confidential and sensitive patient information, rooming patients documenting vital signs,
- EKG's phlebotomy, injections.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Operated multi-line telephone system to answer and direct high volume of calls
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Receptionist/ Medical Assistant
San Fernando Medical Group Dr.Partovy
02.2005 - 01.2010
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Managed multiple tasks and met time-sensitive deadlines.
Front Order Desk Receptionist
Viable Retail Solutions
03.1997 - 01.2004
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Opened new store location and assisted in recruiting and training new staff
- Stocked and restocked inventory when shipments were received
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Fulfilled customer shipping needs using UPS and USPS methods
- Maintained daily record of all transactions
- Wrote order supply requests to replenish merchandise.
- Resolved customer problems and complaints.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
Cabrillo High School
Long Beach, CA01.1994
Medical Assistant - Medical Assisting
Career College of America
San Bernardino, CA11.2003
Skills
- Medical Billing
- Medical Records
- Hospital Experience
- Triage
- ICD-10
- Prescription Refills
- Drug Testing
- Customer Service Management
- Invoice Statements
- Intake Assessment
- Patient Intake Procedures
- Intake Coordination
- Scheduling
- First Aid/CPR
- Analytical and Critical Thinking
Certification
Computer literacy (10+ years) EMR Systems (10+ years) Workers' Compensation (10+ years) Experience Administering Injections (10+ years) Phlebotomy (10+ years) Insurance Verification (10+ years) Medical Office Experience (10+ years) Office Administration (10+ years) Patient Care (10+ years), CPR CertificationCertified Medical Assistant
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Intake Coordinator
Terra Del Sol Foundation
07.2014 - 12.2021
Medical Assistant
Santa Clarity Gastroenterology Medical Group
07.2013 - 06.2014
Receptionist/ Medical Assistant
Stepan Kasimian
02.2010 - 04.2013
Receptionist/ Medical Assistant
San Fernando Medical Group Dr.Partovy
02.2005 - 01.2010
Front Order Desk Receptionist
Viable Retail Solutions
03.1997 - 01.2004
High School Diploma -
Cabrillo High School
Medical Assistant - Medical Assisting
Career College of America
Computer literacy (10+ years) EMR Systems (10+ years) Workers' Compensation (10+ years) Experience Administering Injections (10+ years) Phlebotomy (10+ years) Insurance Verification (10+ years) Medical Office Experience (10+ years) Office Administration (10+ years) Patient Care (10+ years), CPR CertificationCertified Medical Assistant
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