Ke'allah K Ramos
VIRGINIA BEACH,VA
Summary
Dynamic professional with extensive experience, excelling in client advocacy and care coordination. Proven track record in developing personalized care plans and orchestrating multidisciplinary teams to enhance client outcomes. Skilled in project management and crisis intervention, effectively connecting clients to essential resources and services for improved well-being.
Overview
8
8
years of professional experience
Work History
Community Connecter
Molina HealthCare
10.2024 - 06.2025
- Conducted in person and telephonic comprehensive assessments of clients physical, mental, and social needs to identify strengths and develop individualized plans for long-term care and mental health treatment.
- Created and executed personalized care plans incorporating psychiatric, medical, social, and community supports to support recovery and independence.
- Orchestrated a multidisciplinary team of psychiatrists, social workers, nurses, and case managers to provide integrated, client-focused services.
- Empowered clients with serious mental illness by securing access to personalized mental health care, housing support, vocational opportunities, and community-based support services.
- Connected clients with critical long-term care services, from home health and assisted living to hospice support and medical equipment needs.
- Monitored client status through with routine follow-ups, adjusting care plans to deliver consistent, and quality care.
- Supported clients navigating social, environmental, and mental health challenges to ensure they receive necessary resources and care.
Case Manager
City of Virginia Beach Housing Resource Center
Virginia Beach, USA
03.2024 - 06.2024
- Assisted clients in navigating housing programs, providing resources, and offering individualized support to help secure stable housing solutions in compliance with city and state guidelines.
- Conducted thorough assessment of clients to address housing, employment, and social service needs.
- Maintained accurate case records while tracking client progress and any relevant deadlines.
- Facilitated communication between clients and community partners while serving as an advocate.
- Supported clients through crisis situations by providing guidance and connecting them with local emergency housing and financial assistance services.
Care Coordinator Tech
Virginia Premier Health Plan
06.2017 - 09.2022
- Conducted telephonic health assessments.
- Identified social determinants of health for individuals with chronic conditions and co-morbidities.
- Collaborated with members and family support to establish short term goal plan.
- Advocated for members with chronic illnesses and serious mental illnesses.
- Supported members to achieve wellness and autonomy.
- Recommended comprehensive services and resources.
- Encouraged effective communication and collaboration among healthcare providers.
- Educated members on health outcomes.
- Collaborated with multidisciplinary teams to meet patient needs efficiently and without delay.
Education
Master of Social Work (MSW) -
Virginia Commonwealth University
Richmond, Virginia05.2028
Bachelors - Health and Human Services
Bryant & Stratton College
Virginia Beach, VA12.2024
Skills
- Project management
- Client advocacy
- Crisis intervention
- Care coordination
- Multidisciplinary collaboration
- Resource allocation
Honors And Awards
Bryant & Stratton College, Dean's List, Magna Cum Laude, 09/22 - 12/24, Virginia Beach, VA
Timeline
Community Connecter
Molina HealthCare
10.2024 - 06.2025
Case Manager
City of Virginia Beach Housing Resource Center
03.2024 - 06.2024
Care Coordinator Tech
Virginia Premier Health Plan
06.2017 - 09.2022
Master of Social Work (MSW) -
Virginia Commonwealth University
Bachelors - Health and Human Services
Bryant & Stratton College
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