Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keana Gauss

Soldotna,AK

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

AVIS
06.2016 - 01.2017
  • Resolved customer questions and supplied detailed product information to maintain high levels of customer satisfaction.
  • Coordinated efforts with team members to maintain and enhance service quality benchmarks.
  • Utilized empathetic communication to resolve customer issues, contributing to increased loyalty and repeat patronage.

Cook's Assistant

Lylias
06.2025 - 08.2026
  • Assisted in food preparation, ensuring adherence to safety and sanitation standards.

Education

High School Diploma -

SKYVIEW
Soldotna
05.2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Follow-up skills
  • Appointment scheduling

Timeline

Cook's Assistant

Lylias
06.2025 - 08.2026

Customer Service Representative

AVIS
06.2016 - 01.2017

High School Diploma -

SKYVIEW