Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keana Pickett

Waldorf,MD

Summary

Accomplished Server and Server Trainer at Cracker Barrel Old Country Store, adept in interpersonal communication and effective time management. I have excelled at enhancing customer satisfaction and mentoring new staff, significantly improving team efficiency. Demonstrated adaptability and problem-solving skills, ensuring high service standards and customer loyalty. Hospitality professional with deep understanding of training methodologies and team playership. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.

Overview

8
8
years of professional experience

Work History

Server

Cracker Barrel Old County Store
06.2016 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server Trainer

Cracker Barrel Old Country Store
09.2019 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Education

High School Diploma -

Westlake High School
3300 Middletown Rd, Waldorf, MD 20603
06-2017

No Degree - Nursing

Morgan State University
Baltimore, MD
05-2021

No Degree - Health Education

Morgan State University
Baltimore, MD
01-2025

Skills

  • Interpersonal skills
  • Effective time management
  • Problem-solving
  • Teamwork and collaboration
  • Customer service
  • Analytical thinking
  • Adaptability

Timeline

Server Trainer

Cracker Barrel Old Country Store
09.2019 - Current

Server

Cracker Barrel Old County Store
06.2016 - Current

High School Diploma -

Westlake High School

No Degree - Nursing

Morgan State University

No Degree - Health Education

Morgan State University
Keana Pickett