Keana Villanueva

• Provide welcoming phone greeting and following guest ordering procedures
• Obtain revenues by totaling charges, issuing bill, accepting payment
• Serve orders by picking up and delivering patrons' choices from bar and kitchen and deliver accompaniments and condiments from service bars
• Transmit orders to bar and kitchen by recording patrons' choices and identifying patrons' special dietary needs and special requests

*Seasonal work here

• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Mostly lead opener with occasional closing shifts.

• Provided tons of physical labor
• Handled guests complaints calmly and professionally
• Served fine dining to a room of guests
• Was placed in charge of others safety for multiple hours

• Managed orders, supervised stock, and occasionally altered menus
• Maintained an environment that adhered all safety and health standards
• Created and was in charge of making the schedules for my coworkers

• Ran food
• Took orders efficiently
• Understands square system and count money
• Prepped food and sometimes would plate if they needed help
• Demonstrated patience, quick thinking, and warmth