Lily Pham
Katy,TX
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
International House of Pancakes - IHOP
Katy, Texas
05.2023 - 08.2023
- Welcomed 400+ guests with a warm smile and friendly manner while showing customers to the appropriate table
- Monitored dine-in flow as well as cleanliness in the dining room during busy hours to frequently update seating availability
- Responsible for managing a high volume of customers and leaving a good impression as customers exit and enter in the restaurant.
Boba Barista
Gong Cha
Katy, Texas
07.2022 - 10.2022
- Fulfilled 300+ orders daily with swiftness, quality and delivered in a timely manner to the appropriate customer
- Memorized drink recipes for 50+ menu items including seasonal menus and attended to any additional requests
- Experienced in the cashier system to input customer orders and maintained rush hours with efficient service.
Education
Bachelor of Business Administration in Management Information Systems -
Mays Business School, Texas A&M University
05.2027
Graduated With High Honors -
Patricia E. Paetow High School
05.2023
Skills
- Time Management
- Transparent
- Direct Communication
- Problem Solving
- Adaptability
Leadership Experience
Rho Delta Chi Sorority Inc. | College Station, Texas | Active Member | 02/2023 - Present |
- Assisted in the initial set up of the sorority bake sale and collecting desserts to sell on campus
- Participated in philanthropic event to help raise money for the International Justice Mission
- Worked with Alumni Chair to pre-make decorations and gifts before Alumni Weekend which includes creating a balloon arch
Peer Assistant Leadership - PALs | Katy, Texas | Peer Leader | 09/2022 to 05/2023 |
- Became a peer leader for 4 elementary school children on a weekly basis while constantly attending to their needs in a professional manner
- Responsible for keeping students connected through planned activities and improving their strengths and weaknesses
- Formed a mutual connection and bond to keep students engaged and created a welcoming environment
Certification
- Food Handlers Certificate
- Mays Business School PepsiCo Leadership Program
Timeline
Hostess
International House of Pancakes - IHOP
05.2023 - 08.2023
Boba Barista
Gong Cha
07.2022 - 10.2022
Bachelor of Business Administration in Management Information Systems -
Mays Business School, Texas A&M University
Graduated With High Honors -
Patricia E. Paetow High School