Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keanaa Burt

Houston

Summary

Dynamic and customer-focused professional with experience at Walmart as an Online Grocery Associate, excelling in order accuracy and customer engagement. Proven ability to enhance satisfaction through efficient order fulfillment and effective communication. Skilled in training peers and maintaining high standards in a fast-paced environment, ensuring repeat business and positive customer experiences.

Offering strong aptitude for customer service and digital retail environments, eager to learn and grow in this role. Contributes to smooth and efficient workflow, focusing on inventory management and order accuracy. Ready to use and develop organizational skills and customer interaction abilities in Online Grocery Associate role.

Overview

2
2
years of professional experience

Work History

Online Grocery Associate

Walmart
10.2024 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.

Cashier

Melrose
02.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Klein Forest High School
Houston, TX
06-2024

Skills

  • Customer engagement
  • Flexible scheduling
  • Order accuracy
  • Complaint resolution
  • Efficient packing
  • Maintaining displays
  • Shelf stocking
  • Brand representation
  • Adaptability to change
  • Safe lifting techniques

Timeline

Online Grocery Associate

Walmart
10.2024 - Current

Cashier

Melrose
02.2023 - 07.2024

High School Diploma -

Klein Forest High School
Keanaa Burt