Angelie Pierre
West Palm Beach,Florida
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
4
4
years of professional experience
Work History
Bottle Server
Playaz Lounge
06.2023 - 11.2024
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Provided personalized recommendations based on customer preferences, resulting in increased sales and repeat business.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
Host
Starboard Stop
06.2022 - 11.2024
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Front Desk Receptionist
Grand Lucayan Resort, Grand Bahama Island
03.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High Schhol Diploma - Computer And Information Sciences
St. George’s High School
Grand Bahama 06.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Professional appearance
- POS software
- Telephone reception
- Foreign language skills
- Phone etiquette
Languages
Creole
Professional Working
Timeline
Bottle Server
Playaz Lounge
06.2023 - 11.2024
Host
Starboard Stop
06.2022 - 11.2024
Front Desk Receptionist
Grand Lucayan Resort, Grand Bahama Island
03.2021 - 09.2022
High Schhol Diploma - Computer And Information Sciences
St. George’s High School
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