Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keandra Hayes

Blakely,GA

Summary

I have achieved resolving conflicts with empathy and critical thinking. I have learned skills such as data entry and active listening. I consistently enhanced customer loyalty and streamlined processes, ensuring satisfaction and repeat business. Committed to maintaining professionalism in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Navient
Work From Home
02.2022 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Warehouse Worker

Jeffers
Dothan, AL
01.2021 - 02.2022
  • Consistently lifted materials weighing as much as 80 pounds.
  • Maintained clean workspaces
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Correctional Officer

Jackson Correctional Institution
Malone, FL
07.2019 - 01.2021
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Customer Service Representative

Sykes
Work From Home
09.2017 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Abram’s Tank System Maintainer

US Army
Killeen, TX
11.2014 - 05.2017
  • Troubleshooted Abram’s system and performed my daily duties.
  • Ordered parts and assisted with inventory
  • Completed duties during stressful situations

Education

Early County High School
Blakely, GA
05.2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Navient
02.2022 - 06.2025

Warehouse Worker

Jeffers
01.2021 - 02.2022

Correctional Officer

Jackson Correctional Institution
07.2019 - 01.2021

Customer Service Representative

Sykes
09.2017 - 01.2019

Abram’s Tank System Maintainer

US Army
11.2014 - 05.2017

Early County High School
Keandra Hayes