Keandra Jackson
Birmingham,AL
Summary
Talented case manager adept at handling high caseloads without sacrificing the quality of care. Excels in client evaluation, database management, and social service coordination, demonstrating strong communication and empathy. Proven ability to improve client outcomes through personalized care plans and effective intervention strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Volunteer Behavioral Health
Murfreesboro, TN
04.2024 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
DAYCARE TEACHER
Elizabeth Perry Rushton
Birmingham, AL
06.2023 - 03.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Customer Service Representative
Healthfirst
Remote
04.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
SUBSTITUTE DAYCARE TEACHER
Early Learning Center
Birmingham, AL
05.2018 - 06.2023
- Experience as a substitute teacher in various subject areas, handling diverse classroom environments.
- Skilled in adapting to different curriculum and grade levels, ensuring effective instruction for students.
- Strong communication and interpersonal skills to establish rapport with students, staff, and parents.
- Able to quickly adapt to different classrooms and establish positive relationships with staff and students.
LEAD PATIENT COORDINATOR
UAB Medical West
Bessmer, AL
03.2021 - 03.2022
- Managed communication between patients, family members, care providers and other healthcare institutions
- Achieved highest inpatient unit scores by developing performance-oriented teams.
- Established and enforced organizational policies to keep operations in line with the facility's standards and regulatory requirements.
- Developed and implemented organizational policies and procedures for facility or medical unit.
PATIENT CARE TECHNICIAN
UAB Medical West
Bessmer, AL
03.2019 - 03.2021
- Assessed patient rooms regularly to monitor health, wellbeing, and personal comfort.
- Collected and documented the patient's vital signs, including temperature, blood pressure and respiration rate.
- Transferred all kinds of patients, including those with IV, traction, cardiac pumps, and oxygen tanks.
- Protected staff by restraining patients and helping the medical team administer treatments.
- Collaborated successfully by working with others to meet unit and organization goals and to promptly attend to needs of patients and care team.
- Responded to emergencies, helping the qualified medical personnel stabilize and move distressed patients.
FINANCIAL AID OFFICE ASSISTANT
Troy University
Troy, AL
06.2017 - 03.2019
- Interacted with students and parents to explain financial aid procedures and maintain funding for students through graduation.
- Advised students about application procedures, programs costs, and student loan debt.
- Collected, prepared, and tracked required tuition planning documents and answered inquiries regarding tuition planning and financial aid.
- Maintained payroll accuracy by tracking time, calculating extras such as commission and updating forms.
Education
BACHELOR OF ARTS IN PSYCHOLOGY -
Troy University
Troy, AL05.2023
HIGH SCHOOL DIPLOMA (GRADUATED WITH HONORS) -
George Washington Carver
Birmingham, AL05.2017
Skills
- English Native
- Customer Service
- Communication
- Decision Making
- Time Management
- Leadership Skills
- Employee Relations
- Collaborative
- Microsoft Office
- Patient Review Chart
- Critical Thinking
- Attention to Detail
- Empathy
- Active Listening
- Problem Solving Skills
- Organizational
- Skills Data Entry
- Medical Records
- Electronic Health Records
Certification
CPR and First Aid Certification
Medication Certification
Timeline
Case Manager
Volunteer Behavioral Health
04.2024 - 09.2024
DAYCARE TEACHER
Elizabeth Perry Rushton
06.2023 - 03.2024
Customer Service Representative
Healthfirst
04.2022 - 06.2023
LEAD PATIENT COORDINATOR
UAB Medical West
03.2021 - 03.2022
PATIENT CARE TECHNICIAN
UAB Medical West
03.2019 - 03.2021
SUBSTITUTE DAYCARE TEACHER
Early Learning Center
05.2018 - 06.2023
FINANCIAL AID OFFICE ASSISTANT
Troy University
06.2017 - 03.2019
HIGH SCHOOL DIPLOMA (GRADUATED WITH HONORS) -
George Washington Carver
BACHELOR OF ARTS IN PSYCHOLOGY -
Troy University